Ratings based on 1,404 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
LOcation is excellent.
by A verified traveler
Posted 21 Dec 2024
Excellent hotel!
by A verified traveler
Posted 20 Dec 2024
We've had a wonderful time at the Barcelo Hotel,the staff attention was superb always helping people with a smile. Unbeatable location an views, very enjoyable breakfasts with a great variety of options. It has become now our number 1 hotel whenever we go to Madrid.
Comment from Hotel Management
21 Dec 2024 by Equipo de Relaciones Públicas
Barceló Torre de Ma, Hotel Management
Dear Fernando, Thank you very much for your kind feedback.It is wonderful to hear that your time with us at Barceló Torre De Madrid was so memorable.We are thrilled that our team's commitment to service excellence resonated with you and that our prime location provided the perfect backdrop for your visit. The expansive views from our hotel are indeed remarkable, and we are glad you could enjoy them. Moreover, our diverse breakfast offerings are designed to cater to various tastes, and it's delightful that this was a highlight of your stay. Rest assured, we will continue to uphold the high standards in hotel condition, services, and room amenities that make us your preferred choice in Madrid.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Relaciones PúblicasBarceló Torre de Madrid
by A verified traveler
Posted 20 Dec 2024
The hotel was in a great location where we were able to walk to restaurants, parks, shopping, and the palace. The hotel itself was really nice and our room was big, clean and comfortable. Every hotel staff member we came across was courteous and polite. We definitely look forward to staying here again when we return to Madrid.
Comment from Hotel Management
20 Dec 2024 by Equipo de Relaciones Públicas
Barceló Torre de Ma, Hotel Management
Dear Aisha,Thank you for your positive feedback.We are thrilled to hear that your stay at Barceló Torre De Madrid was enjoyable and met your expectations.We are delighted that you appreciated the spaciousness, cleanliness, and comfort of your room, as well as the polite and courteous nature of our staff. It is great that the service provided contributed to a memorable visit. Furthermore, we take pride in our hotel's prime location, which offers easy access to the vibrant culture of Madrid, including exquisite dining, lush parks, premium shopping, and historical sites such as the Royal Palace.We look forward to welcoming you back on a future occasion.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid
by A verified traveler from Bayside
Posted 19 Dec 2024
This is an Ideally located hotel adjacent to the plaza España. It is beautiful and wonderfully appointed. Our room was large and comfortable. Our initial experience at check-in felt a bit stilted, but the staff members were subsequently an absolute delight. Our experience was enhanced by the holiday spirit of all the staff. Our stay was an absolute delight. The concierge, Sylvia was wonderfully helpful and welcoming. She is a treasure of this hotel
Comment from Hotel Management
20 Dec 2024 by Equipo de Relaciones Públicas
Barceló Torre de Ma, Hotel Management
Dear John,Thank you for your review.We are truly delighted to hear that your stay at Barceló Torre De Madrid was such a remarkable one.We are pleased that you enjoyed the comfort of our spacious rooms, the helpfulness and warmth of our staff, particularly Sylvia, and the festive atmosphere they provided. It is also gratifying that you appreciated the prime location of our hotel, right next to Plaza España, offering easy access to some of Madrid's most historic and cultural sites.We hope to welcome you again in the future. Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid
by A verified traveler
Posted 17 Dec 2024
by A verified traveler
Posted 17 Dec 2024
Great Location
Comment from Hotel Management
18 Dec 2024 by Equipo de Relaciones Públicas
Barceló Torre de Ma, Hotel Management
Dear William, Thank you very much for your kind feedback.We are, nevertheless, pleased that you had an enjoyable stay with us and that you found our hotel to be in a convenient location for your visit to Madrid .We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Relaciones PúblicasBarceló Torre de Madrid
by A verified traveler from REDMOND
Posted 16 Dec 2024
Excellent staff, excellent location, only around 7-10 minutes walk to the palace, surrounded by shopping! Evening turndown service everyday and polite courteous staff throughout the hotel- from front desk to restaurant. Great spread for breakfast buffet. My only feedback would be to change the breakfast items every couple of days or so. Since we stayed 11 days, it got repetitive but regardless, quality of food was great!
Comment from Hotel Management
18 Dec 2024 by Equipo de Relaciones Públicas
Barceló Torre de Ma, Hotel Management
Dear Guest,We appreciate that you took the time to share your experience with us.It brings us immense joy to hear of your satisfying experience at our hotel.While we are glad you enjoyed the breakfast offerings, we take note of your suggestion to vary the breakfast items. Our aim is always to deliver a diverse gastronomic experience, and your feedback is invaluable in this pursuit.We are thrilled that you appreciated the dedicated evening turndown service and the professionalism of our staff. Our team strives to ensure that every guest feels valued and well-cared for throughout their stay.We are hoping to welcome you back in the future. All the best.Equipo de Relaciones PúblicasBarceló Torre de Madrid
by A verified traveler
Posted 12 Dec 2024
by A verified traveler
Posted 11 Dec 2024
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Comment from Hotel Management
12 Dec 2024 by Equipo de Relaciones Públicas
Barceló Torre de Ma, Hotel Management
Arvoisa vieraamme AndresKiitos paljon positiivisesta arviostanne.Kiva kuulla, että nautitte vierailustanne meillä ja annoitte meille erinomaiset arvosanat.Toivomme, että teillä oli mahdollisuus kokea ainutlaatuinen Garra Lobby Bar -baarimme DJ:n kanssa vierailusi aikana. Se on yksi hotelliimme kuuluvista erityisistä ominaisuuksista.Parhain terveisin ja pikaisin näkemisin,Equipo de Relaciones PúblicasBarceló Torre de Madrid
