Ratings based on 988 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
Overall the hotel is good. The spa/sauna was not open and I the roof top pool has a great view of the city, but also the hotel should consider make it a hot pool for the winter.
by A verified traveler
Posted 4 Dec 2024
Excellent as always
by A verified traveler
Posted 3 Dec 2024
Great location and room cleaner was top notch
by A verified traveler from Phoenix
Posted 2 Dec 2024
It's Ok.
Comment from Hotel Management
3 Dec 2024 by Jaime Garcia-Morato, Hotel Management
Dear Van, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid
by A verified traveler
Posted 8 Nov 2024
Only stayed a couple of days, but had a great time!
Comment from Hotel Management
13 Nov 2024 by Jaime Garcia-Morato, Hotel Management
Dear Stephen, Thank you very much for your amazing review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Jaime Garcia-Morato, Hotel Management
Dear Robert, Thank you very much for your amazing review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid
by A verified traveler
Posted 31 Oct 2024
Loved the unique dark and moody room decor and design. Also loved the rooftop pool and bar. Everything else was pretty standard. The only negative was our room was on the 9th floor on courtyard side and for some reason there were people hanging out in the lobby area after midnight and I could hear them talking loudly in my room 9 floors up which did not allow me to sleep.
Comment from Hotel Management
4 Nov 2024 by Jaime Garcia-Morato, Hotel Management
Dear Christian, Thank you very much for your amazing review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! we are sorry for the noise problems Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid
by A verified traveler
Posted 20 Oct 2024
Axel is a nice little hotel with a fun vibe to it.
Comment from Hotel Management
22 Oct 2024 by Jaime Garcia-Morato, Hotel Management
Dear Chris, Thank you very much for your amazing review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Jaime Garcia-Morato, Hotel Management
Dear Michael, Thank you very much for your assessment on behalf of the entire Axel Hotel Madrid team. We want to apologize to you, since, during your stay with us, we have not met part of your expectations.We are very sorry to hear that you were not comfortable in our hotel. As you know, we have a 24 hour reception for any incident or request you may have, with this, we would have been able to find solutions to make your stay more pleasant. The entire Axel Hotel Madrid team if you need it on a daily basis for those clients who are more comfortable. We hope to see you again at Axel Hotel Madrid and that your Axel experience is satisfactory in every way. Kind regards, Jaime García-Morato R. General Manager. Hotel Axel Madrid.
by A verified traveler from Norwich
Posted 15 Oct 2024
Fantastic hotel close to centre. Lovely breakfast & very clean room.
Comment from Hotel Management
16 Oct 2024 by Jaime Garcia-Morato, Hotel Management
Dear Sally., Thank you very much for your amazing review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid
