Ratings based on 280 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Very clean and great customer service!!
Comment from Hotel Management
13 Nov 2024 by reception, Hotel Management
Dear Jorge,Thank you for your kind words.We’re thrilled to hear you enjoyed the cleanliness and our customer service. We look forward to welcoming you back for another great stay!Best regards,Akeah team
by A verified traveler from Danbury
Posted 12 Nov 2024
Very good
Comment from Hotel Management
12 Nov 2024 by Reception, Hotel Management
Dear weverton,Thank you for sharing your experience.We’re glad you enjoy your stay with us and hope to welcome you back soon.Best regards,Akeah team
by A verified traveler
Posted 11 Nov 2024
The rooms are extremely small. It’s hard to tell from the photos. The shower opens up directly into the room not into the bathroom. You do not get individual control over heat or A/C. It’s building level. Also the edgy branding is weird, like a 13 year old designed the hotel.
Comment from Hotel Management
12 Nov 2024 by Reception, Hotel Management
Dear Matthew,Thank you for your feedback.We’re sorry to hear that certain aspects of your stay didn’t meet your expectations. We value your comments and will take them into account as we continue to improve.Best regards,Akeah team
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Reception, Hotel Management
Dear Alla,Thank you very much for your review! We’re glad to hear you had a positive experience and enjoyed your stay with us. Your feedback motivates us to continue providing the best service possible. We look forward to welcoming you back soon. Thank you for choosing us!Regards,Akeah team
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Akeah Team, Hotel Management
Dear Helen, Thank you very much for your excellent rating. We are glad to hear that you enjoyed your stay at our hotel. We hope to see you again very soon to offer you another great experience, see you soon! Best regards,
by A verified traveler
Posted 29 Oct 2024
The rooms were very small and had no space to move around or anywhere to store luggage or back packs.
Comment from Hotel Management
29 Oct 2024 by BORJA, Hotel Management
Gracias por compartir su experiencia con nosotros. Lamentamos que el tamaño de la habitación no haya cumplido con sus expectativas. En el hotel Akeah Gran Vía, ofrecemos diferentes opciones de habitaciones para adaptarnos a las necesidades de cada huésped y tomamos muy en cuenta sus comentarios para mejorar nuestros espacios. Nos encantaría la oportunidad de recibirlo nuevamente y ayudarle a encontrar una habitación que se ajuste a sus preferencias.
by A verified traveler
Posted 26 Oct 2024
Excellent staff.
Comment from Hotel Management
27 Oct 2024 by front desk, Hotel Management
Thank you for your kind words! We're delighted to hear that our staff made such a positive impression on your stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 25 Oct 2024
El servicio fue excelente. El personal es muy amable y amigable.
Comment from Hotel Management
25 Oct 2024 by Equipo Akeah, Hotel Management
¡Muchas gracias por tu comentario! Nos alegra saber que el servicio y la amabilidad de nuestro equipo hicieron de tu estancia una experiencia agradable. Estaremos encantados de recibirte nuevamente en el futuro.
by A verified traveler
Posted 25 Oct 2024
Nice & Céntrico
Comment from Hotel Management
25 Oct 2024 by Akeah team, Hotel Management
Thank you for your review! We're glad you enjoyed the central location. Hope to welcome you back soon for another great stay!
by A verified traveler
Posted 25 Oct 2024
Itt was good. I enjoyed it.
It is a safe place to stay and located right in the middle of everything.
Comment from Hotel Management
25 Oct 2024 by Akeah team, Hotel Management
Thank you for your kind review! We’re delighted to hear that you enjoyed your stay and felt safe and comfortable. It’s wonderful that our central location added to your experience, making it easy to explore everything around. We look forward to welcoming you back on your next visit!
