Ratings based on 85 Verified Reviews
4.0 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from hialeah
Posted 14 Sep 2024
Apartments en good condition
by A verified traveler
Posted 4 Jul 2024 on Hotels
The stay was very comfortable. The room was clean and kept in a proper condition. The access to the apartment although explained via a message, however due to multiple entry doors it took a while to figure out how the access was to the room the first time. The best thing was the location of the building apartment which was very close to the main attractions and the market place.
Comment from Hotel Management
17 Jul 2024 by Recepción, Hotel Management
We appreciate your feedback and of course thank you for the excellent review. We are glad you enjoyed your stay with us and hope to see you soon.
by A verified traveler
Posted 12 May 2024
Location was excellent for us as our son who is studying abroad was just one floor up. They advertised air conditioning, but it didn’t work and they didn’t attempt to fix it. We had issues with check in as the unlock access code was not activated and communication was an issue. They said to text on what’s AP, but didn’t respond.
Comment from Hotel Management
16 May 2024 by Recepción, Hotel Management
Thank you for giving feedback on our accommodation.We will try to improve all the aspects you mentioned to make the most of your experience with us.
by A verified traveler
Posted 18 Nov 2023
Check in was an extremely frustrating process. We landed and we’re hungry but just trying to get in. The first door to the actual building does not lock (just push it to open) it has foil in the lock to prevent it from locking when you close it. Then the floors are not numbered and the doors on the floors are not numbered which gets confusing to figure out where you are suppose to go. The instructions don’t indicate to walk up until you see a door with CH. that would have been extremely helpful. Also, the instructions to which wifi code to use is not clear. I wish they would have said to use the second code because I didn’t know there were more doors inside this second door. Lastly, I kept messaging with them and luckily I know Spanish so I was able to text to communicate but when I would try to call she wouldn’t answer just let it ring and say to text her. A phone call would have been a lot faster and easier and prevented the 15 minutes we stood at the door trying to get in. The good thing about this is the room is actually comfortable and looks as described and in a great location with a great restaurant right next to the main door.
Comment from Hotel Management
29 Dec 2023 by Recepción, Hotel Management
We are sorry that your arrival was not as pleasant as you expected.Suites You only manages the apartments on the third right floor.As for the WIFI, we send a WhatsApp message with the WIFI and at the entrance to the 3rd D door there is a sign with the WIFI. In the app, in the My Reservation tab, when you press the WIFI icon, you can also see the WIFI network and passwordTo access the accommodation, we usually recommend that you read all the information carefully before arrival in case there is any doubt and thus be able to resolve it or the agency itself usually recommends that clients contact the accommodation at least twenty-four hours before arrival. . If in your case, we did not transmit the information well, we apologize. We will try to improve this aspect. We hope that apart from this, you had a pleasant stay and got to know our city a little.Thanks for your comment. We really appreciate.Happy New Year
by A verified traveler
Posted 30 Jun 2021
Very accesible to restaurants, Bars and points of interest to visit.
Comment from Hotel Management
5 Jul 2021 by Suites You , Hotel Management
Thank you for sharing your experience at Suites You. We hope to see you soon.
by A verified traveler
Horrible experience
Posted 14 Feb 2021 on HotelsFirstly, the place we checked in was almost 1 mile away from the actual apartment (nobody told us about it). So, after a long flight we had to walk for 15 minutes uphill in the rain with our suitcases and my baby son 😞.
The bathroom smelled a bit probably because of humidity because there was no shower door. We had to mop the whole bathroom every time we showered. The glass door broke and they never fixed it.
There was no cleaning service (not even garbage pick up) for the 12 days we stayed. I had to go out and take my garbage. Just in the 5th day or so a cleaning person stoped by and left some towels.
by A verified traveler
Posted 19 Jun 2019
by A verified traveler
Posted 8 Jun 2019 on Hotels
It was great. Centrally located. Check-in is a 10 minute walk from the room. Not much noise at night. Plenty of places to eat and drink around the room.
by A verified traveler
Posted 11 May 2019 on Hotels
Recommended
for Getaway With Friendsby A verified traveler
Skip
Posted 2 Apr 2018 on HotelsThe office where you check in is a different address that what is listed. So you get to haul your luggage from the apartment to the office and back again. Joy. The walls are paper thin. You can hear EVERYTHING. The keys get stuck in the locks and you get threatened if you don’t return their precious keys (which we did) Do yourself a favor and skip this place and stay at the Hotel Francisco nearby. Beautiful, centrally located and awesome staff.
