Ratings based on 1,321 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Enjoyed the stay
by A verified traveler
Posted 19 Nov 2024
Hotel is old but room was renovated. Bedroom is very good. Shower stall in bathroom is tight. I am 5’2” with a small frame and I still found the shower area small. Room is non-smoking, but smelled like cigarette when we checked in.
Hotel is on Grand Via which is a very busy street with lots of tourists and shoppers.
Comment from Hotel Management
19 Nov 2024 by HOTEL EMPERADOR, Hotel Management
Dear Victoria,We appreciate that you have chosen the Emperador Hotel in Madrid.We regret not having met your expectations.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by HOTEL EMPERADOR, Hotel Management
Estimado Ángel,Le damos las gracias por elegir el Hotel Emperador en Madrid.Esperamos saber de usted nuevamente.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by HOTEL EMPERADOR, Hotel Management
Dear Curtis,We appreciate you have stayed at Emperador Hotel.
by A verified traveler
Posted 18 Nov 2024
Loved the staff. Doina who cleaned our room was very friendly and efficient.
Great location close to everything. A small issue with noise traveling between rooms. Overall excellent stay!
Comment from Hotel Management
20 Nov 2024 by HOTEL EMPERADOR, Hotel Management
Dear James,First of all, we appreciate that you have chosen the Emperador Hotel in Madrid.We are happy to know that you enjoyed your stay and left with good memories.We look forward to hearing from you!!
by A verified traveler
Posted 18 Nov 2024
Breakfast was excellent and the top terrace a nice place to meet and share with family and friends. Staff in the terrace A , specially Barbara. Very nice place.
Comment from Hotel Management
20 Nov 2024 by HOTEL EMPERADOR, Hotel Management
Dear Angel,We appreciate that you have chosen Hotel Emperador in Madrid.We are glad that you enjoyed our facilities and services.Thanks!!
by A verified traveler
Posted 17 Nov 2024
Nice and comfortable hotel, if you like to be in the central spot. Downsides include noisy and a bit dirty surroundings.
Hotel is undergoing upgrade, if you get a worn-out room, ask for a different one. This worked for me perfectly and got clean, fresh room that was just perfect.
Comment from Hotel Management
20 Nov 2024 by HOTEL EMPERADOR, Hotel Management
Dear Jakub,We appreciate that you have chosen Hotel Emperador in Madrid.We regret that the first room assigned did not meet your expectations.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by HOTEL EMPERADOR, Hotel Management
Dear Justin,We appreciate you have stayed at Emperador Hotel.We are very glad you have enjoyed our services and facilities.
by A verified traveler
Posted 16 Nov 2024
very clean, excellent services
Comment from Hotel Management
19 Nov 2024 by HOTEL EMPERADOR, Hotel Management
Dear Daile,We appreciate you have stayed at Emperador Hotel.We are very glad you have enjoyed our services and facilities.
by A verified traveler
Posted 15 Nov 2024
great location. cleanness, good breakfast
Comment from Hotel Management
19 Nov 2024 by HOTEL EMPERADOR, Hotel Management
Dear Honglan,We appreciate you have stayed at Emperador Hotel.We are very glad you have enjoyed our services and facilities.
