Ratings based on 531 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jun 2024
by A verified traveler
Posted 24 Jun 2024
Just in overall poor shape. Broken fixtures in bathroom, wooden panel missing in furniture, and just general rundown and worn. Spa looked as it had been broken for a long time. Property overall was just worn out. Room reeked of bleach. Plus side, bed and room was clean, but that's it on the plus side. Staff was friendly and when my room phone was broken it was quickly replaced.
The place looked like it was built in 1960, remodeled in 1980, and nothing else except hard use. If desperate for a place to sleep it will do.
Comment from Hotel Management
24 Jun 2024 by Chyanne, Hotel Management
We are sorry for the inconvenience and disappointment in the stay that you had experienced. We are currently working on a renovation, but it is summertime, and it may take longer the busier we are. So sorry and we hope you can give us another chance when the renovation happens.
by A verified traveler from aloha
Posted 24 Jun 2024
Comment from Hotel Management
26 Jun 2024 by Tertia, Hotel Management
We are very pleased that you had a good experience with us.We look forward to seeing you again.Sincerely,
by A verified traveler
Posted 21 Jun 2024
Comment from Hotel Management
24 Jun 2024 by Tertia, Hotel Management
Thank you so much for your rating! We do strive to make our customers happy.
by A verified traveler
Posted 17 Jun 2024
Well lit, easy access, great looking and clean pool
Comment from Hotel Management
20 Jun 2024 by Nancy Y., Hotel Management
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6
by A verified traveler
Posted 11 Jun 2024
The room was very clean, spacious and well laid out. Very good towels, microwave and refrigerator.
Comment from Hotel Management
12 Jun 2024 by Brand Experience Team, Hotel Management
Hey friend, thanks for taking time to share your review. We appreciate your support.Natalie #Team6
by A verified traveler
Posted 11 Jun 2024
I recieved bed bugs from this hotel.
Comment from Hotel Management
12 Jun 2024 by Brand Experience Team, Hotel Management
Hi Candy, Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Natalie #Team6
by A verified traveler
Posted 10 Jun 2024
My room was clean and spacious. It felt like an oasis.
Comment from Hotel Management
21 Jun 2024 by Chyanne, Hotel Management
We are happy to know that your stay was satisfactory and appreciate the great review.
by A verified traveler
Posted 7 Jun 2024
Good for passing buy to rest
Comment from Hotel Management
13 Jun 2024 by Chyanne, Hotel Management
Thank you for the review and hope that we can make a future stay of yours more enjoyable.
by A verified traveler
Posted 6 Jun 2024
I first arrived and was being charged $97 which I found out only because I received a message from my bank. I later asked why I was being charged to much or why there were additional fees if I was quoted $87 online. The manager said well then order it online. After booking 2 queens online since the king was no longer being offered since it showed as booked I asked for a refund on the original booking that I was being charged $97 for. I was told that they have requested the refund but they wouldn’t be able to give me a receipt until maybe tomorrow. I tried entering the office for my receipt but they weren’t open/ available so I didn’t ever receive anything. This property was filthy. The sheets had so much hair on them. I called front office and asked if I could please have the sheets changed. 10 minutes later the co-manager came with sheets and told me to do it myself and to place the dirty sheets on the floor somewhere. The sheets that I was given had a quarter sized yellow stain and the pillow case has foundation on it. I loved my stay 2 years ago but this time I was up charged, charged twice, and got the dirtiest room and sheets.
Comment from Hotel Management
7 Jun 2024 by Brand Experience Team, Hotel Management
Hi Jacob,We’d like to hear more about your experience and hope you’ll get in touch with our Customer Care Team. You can reach them easily by using Contact Us feature on our website to connect with us. We look forward to the opportunity to address your concerns and make things right.Maz K.#Team6
