Ratings based on 57 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jul 2024 on Hotels
tong sampah di kamar mandi masih ada tissue bekas dg noda merah” spt darah
Comment from Hotel Management
24 Jul 2024 by Reza , Hotel Management
Ibu Ester Triwati yang terhormat,Sebelumnya kami ucapkan terima kasih karena selalu memilih Hotel kami sebagai tempat tinggal Ibu selama di Madiun dan meluangkan waktu untuk menulis ulasan mengenai hotel kami.Kami telah membaca detail ulasan Ibu mengenai hotel kami dan ijinkan kami memohon maaf atas ketidaknyamanan yang ditimbulkan. Kami menyadari hal tersebut sangatlah tidak sesuai dengan harapan Ibu.Semua ulasan yang Ibu sampaikan sudah kami catat dan bawakan ke meeting internal hotel kami untuk bisa ditindak lanjuti dan di perbaiki. Terutama berkenaan temuan Ibu di bak sampah yang ada di kamar mandi, saat ini tim kamar kami sedang melakukan investigasi ke staff yang bertugas untuk membersihkan kamar Ibu pada saat itu dan akan di lakukan tindakan yang tegas karena lalai dalam pengecekan secara detail, dan juga kami akan melakukan refresh training lagi mengenai cara pengecekan secara detail untuk kamar yang disiapkan untuk para tamu kami.Sekali lagi kami memohon maaf atas ketidaknyamanan yang Ibu rasakan. Kami berharap dapat bertemu dengan Ibu ketika berkunjung kembali ke Madiun dan tentunya dengan pelayanan yang lebih baik dari kami.Terima kasih dan salam hangat,Reza FahlefiFront Office Manager
by A verified traveler
Posted 19 Mar 2024
The room space is walkable, cleanest. The staff really friendly and helpful 😃
Comment from Hotel Management
22 Mar 2024 by Reza , Hotel Management
Dear Ms. Ernawati,Thank you for choosing our hotel as your accommodation choice during your visit to Madiun.We really care about the satisfaction of all our guests and your feedback is very valuable to us. This allows us to ensure and improve the quality of the services we want to offer our guests.Thank you and we look forward to welcoming you and your family back on the near future and of course with better service from us.Warm regards,Reza FahlefiFront Office Manager
by A verified traveler
Posted 2 Feb 2024 on Hotels
Comment from Hotel Management
3 Feb 2024 by Reza, Hotel Management
Dear Philip,Thank you for choosing our hotel as your accommodation choice during your visit to Madiun.We really care about the satisfaction of all our guests and your feedback is very valuable to us. This allows us to ensure and improve the quality of the services we want to offer our guests.Thank you and we look forward to welcoming you and your family back in the near future and of course with better service from us.Warm regards,Reza FahlefiFront Office Manager
by A verified traveler
Posted 24 Aug 2021 on Hotels
by A verified traveler
Posted 18 Feb 2021
by A verified traveler
Good Madiun Hotel
Posted 17 Mar 2020 on Hotelsunexpected stay with a good experience
Comment from Hotel Management
23 Apr 2020 by Mira Kiranasasi General Manager, Hotel Management
Dear Alfred Pauzil,
Warmest greetings from Aston Madiun Hotel and Conference Center
First and foremost, we would like to begin by expressing our gratitude to you for taking the time to fill up the guest review.
It’s an honor to receive a wonderful review in reference with your recent experience with us
Once again, thank you for choosing us. We are looking forward to welcome you back to Aston Madiun Hotel and Conference Center in the near future.
Warmest regards
Mira Kiranasasi
General Manager
by A verified traveler
Posted 2 Jan 2020 on Hotels
Comment from Hotel Management
14 Jan 2020 by Mira, Hotel Management
Dear Ibu Maya,
Warmest greetings from Aston Hotel Madiun,
First and foremost, we would like to begin by expressing our gratitude to you for taking the time to fill up the guest review at Expedia.
On behalf of the management and team of Aston Hotel Madiun, allow me to apologize for the inconvenience you have experienced. We would also like to extend our sincere apology for the lapse in service.
Please feel free contact me by email at madiungm@astonhotelsinternational.com or phone 0351- 447 2222 if you have any concern during your stay in order to improve our services particulary for overall stay value.
Once again, thank you for staying at Aston Hotel Madiun. We look forward to serving you again soon.
Warmest regards
Mira Kiranasasi
General Manager
by A verified traveler
Good international standard in Madiun/East Java
Posted 26 Dec 2019 on HotelsRoom was spacious and clean, furniture in good condition. Breakfast selection was good. Didn’t try out the gym/spa/pool. Wifi worked fine. Reception was not able to help with train ticket booking (as mentioned in service directory), instead I was referred to a website of train company and had to buy tickets at station in person instead. Apart fron this: worth to come back!
by A verified traveler
Posted 1 Nov 2019 on Hotels
by A verified traveler
Posted 13 Sep 2019 on Hotels
