Ratings based on 404 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Danny Norris - GM, Hotel Management
Johnny, I have received your review but I am a little confused. I do show a reservation for you but I do also show that you never stayed at our property and the reservation was cancelled.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Shayla-AGM, Hotel Management
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team. We look forward to welcoming you back in the future!
by A verified traveler
Posted 21 Oct 2024
Loved the location but the shower was a little messy
Comment from Hotel Management
22 Oct 2024 by Shayla-AGM, Hotel Management
Thank you for sharing your feedback! We're glad you loved the location, but we're sorry to hear about the issue with the shower. Cleanliness is a top priority for us, and we’ll make sure to address this with our team to ensure it doesn’t happen again. We appreciate your input and hope to have the opportunity to welcome you back for an even better experience!
by A verified traveler
Posted 20 Oct 2024
Toilet was not working, stains on floor and fridge.
Comment from Hotel Management
20 Oct 2024 by Shayla ~AGM, Hotel Management
Dear Amanda,Thank you for taking the time to provide your feedback. I sincerely apologize for the issues you encountered during your stay, particularly with the toilet, floor, and fridge. This is certainly not the standard we aim to provide our guests, and I understand how frustrating that must have been.Thank you again for your feedback. We hope to welcome you back in the future.
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Shayla, Hotel Management
Dear Susan,We would like to thank you for taking the time to complete our online survey about your recent stay. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Shayla HudsonWoodSpring Suites Nashville near Rivergate
by A verified traveler
Posted 12 Oct 2024
We checked in. Saw sketchy people everywhere. Walked in to the hall and the cigarette and weed smell was overwhelming. Room was grundgy, pieces of the vent fan in the bathroom were on the counter with no shower curtain present. We immediately left and stayed somewhere else. We forfeited the $100, figure this place needs it more than we do. We should've known better.
Comment from Hotel Management
16 Oct 2024 by Shayla, Hotel Management
Dear Myron,Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience with us did not meet your expectations. Please accept our sincerest apologies for the issues you encountered during your stay.We take all guest concerns seriously, and cleanliness, safety, and comfort are top priorities for us. We regret that this was not reflected during your visit. Your comments regarding the condition of the room and the odor in the hallways will be addressed with our staff immediately. Please be assured that this is not the standard we strive to uphold.We would love the opportunity to make things right for you and restore your trust in us. Again, we apologize for your experience and appreciate your feedback as it helps us improve. Thank you for bringing this to our attention.Sincerely,Shayla HudsonWoodspring Suites Nashville Rivergate
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Shayla, Hotel Management
Dear Jeremy,We would like to thank you for taking the time to complete our online survey about your stay with us. Guest Feedback is very important to us ,and your input helps us in our efforts to provide excellent service. Thank you so much for your business and kind review. We look forward to seeing you in the future. Kind regards, Shayla HudsonWoodSpring Suites Nashville near Rivergate
by A verified traveler
Posted 12 Sep 2024
Love it
Comment from Hotel Management
25 Sep 2024 by Danny Norris - GM, Hotel Management
Thank you, April, for your kind words. I am glad you enjoyed your stay.
by A verified traveler
Posted 7 Sep 2024
The staff was very friendly and helpful. It was a plus to have security on the premises. I was on the 3rd floor and could hear everyone around me.
Comment from Hotel Management
8 Sep 2024 by Danny Norris - GM, Hotel Management
Thank you for your feedback and I am glad you enjoyed your stay.
by A verified traveler
Posted 28 Aug 2024
Staff was very friendly, nice being able to pet cute dogs, clean hotel, I would definitely stay here again. Highly recommend it
Comment from Hotel Management
8 Sep 2024 by Danny Norris - GM, Hotel Management
Thank you Stephen for your awesome review and I am glad you enjoyed your stay. We hope to see you again with your next visit to Nashville.
