Ratings based on 455 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
by A verified traveler from bethlehem
Posted 13 Dec 2024
Great hotel. It is my first time back since they redecorated and it is amazing. Nice environment, neat decor. Workout room was well appointed. Rooms are very comfortable.
by A verified traveler from Columbus
Posted 10 Dec 2024
The staff was amazing and provided incredible customer service!
by A verified traveler
Posted 6 Dec 2024
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 14 Nov 2024
I liked the wonderful staff from check in to the restaurant bar. Super people
by A verified traveler
Posted 23 Oct 2024
Great
by A verified traveler
Posted 20 Oct 2024
I stayed two nights with my two kids. The room was meticulously clean and we found the beds and pillows very comfortable. The pool and hot tub were a great size and were clean and functional. There were always plenty of pool towels available. The game room was a nice bonus. We ordered food from The Hub once and we were very happy with the taste and quality of the food and how thoughtfully and carefully it was packed. All the staff we encountered without exception were kind and friendly. We would absolutely choose the Sheraton again in future trips to Madison.
Comment from Hotel Management
20 Oct 2024 by Manager Jeff, Hotel Management
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!
by A verified traveler
Posted 14 Oct 2024
No cleaning service during my stay.
Lack of pedestrian access from/to parking lot
Comment from Hotel Management
20 Oct 2024 by Manager Jeff, Hotel Management
Thank you for staying with us and for leaving a review! We will forward this feedback to the appropriate departments and ensure these issues are addressed!
by A verified traveler
Posted 5 Oct 2024 on Hotels
Comment from Hotel Management
20 Oct 2024 by Manager Jeff, Hotel Management
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!
