Ratings based on 985 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
The balcony
Comment from Hotel Management
27 Nov 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Kelly,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MADISON WI. In the future, please consider adding detailed comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 3 Nov 2024
The staff is very nice
Comment from Hotel Management
13 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN MADISON WI. Tracy, I am happy to hear that you found our staff to be very nice. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Tracy, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very nice stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Noah. The staff at the RED ROOF INN MADISON WI and I strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Oct 2024
The room was filthy. AC, doors, lamps, beds were all damaged. Tub bottom was not clean and dirty (black). White stains on the bed skirt, bed cover had burns in it. Smell in the room was very very strong of some cigarette smoke, but mostly marijuana. Even our dog sat by the door while we were there. We stayed about 15 minutes in the room as that was all we could tolerate. We booked someplace else and cut out losses. My allergies were activated by the smoke. I have never seen such a poor-quality room. This is not something I would have expected Expedia to list on their site, let alone Red Roof Inn. We have stayed at RR Inns before and never encountered anything like this. It looked like someone stated there long-term, and all they did was make the beds. We have photos to show this...
Comment from Hotel Management
4 Nov 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Jon,We are sorry to hear your recent experience at the Red Roof Inn Madison, WI did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
by A verified traveler from Minneapolis
Posted 21 Oct 2024
This property is a dump.
Comment from Hotel Management
3 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey John,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Madison, WI. Your highlighted feedback is truly disheartening to read. In the future, please consider adding additional comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 21 Oct 2024
For $130, I figured it would be at clean. Was very dingy, roomed smelled lik smoke. Walls were dirty, sheets had some kind of marks on it. the chair in room looked like it was mauled by a dog. There was no latch on the door and part of frame was gone, like someone busted the door in a ripped it off the door. Some sort of pins coming out of the all. Cockroach in the room. Was gross.
Comment from Hotel Management
30 Oct 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Michael,I appreciate you sharing your feedback following your stay at the RED ROOF INN MADISON WI. I was saddened to read that your stay fell short of your expectations due to the smell of smoke in the room, cleanliness of the walls, the insect you reported, and the other issues highlighted. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your 5/5 rating with us, Alicia. Our staff at the Red Roof Inn Madison, WI was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
27 Sep 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Alicia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MADISON WI and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Masashi,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Madison, WI and I felt good seeing your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure total satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Tracey, The staff at the Red Roof Inn Madison, WI and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
