Ratings based on 876 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Super nice and knowledgeable front desk staff. The room was clean and bed is comfortable. It was peaceful and quiet.
by A verified traveler from Antioch
Posted 19 Nov 2024
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 11 Nov 2024
Beautiful hotel in convenient area…shops and restaurants near by and easy access to the Madison area. Breakfast is marginal at best
by A verified traveler from Eden Prairie
Posted 28 Oct 2024
Beautiful and clean
Comment from Hotel Management
4 Nov 2024 by Candice Mun, Hotel Management
Thank you for taking the time to tell us about your experience at The Hilton Garden Inn Madison West. We are pleased that you enjoyed your stay with us. We will share your comments with the team. Your feedback is very important to us. Here at Hilton Garden Inn Madison West, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and we hope to see you again in the near future.
by A verified traveler
Posted 27 Oct 2024
First time here but I would stay again.
Comment from Hotel Management
4 Nov 2024 by Candice Mun, Hotel Management
Thank you for taking the time to tell us about your experience at Hilton Garden Inn Madison West. Your feedback is important to us. We will utilize this information and make the correct improvements, to ensure that every guest has a great experience. Here at the Hilton Garden Inn Madison West we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 27 Oct 2024
Poor check in. Room wasn’t clean and had to move to another. A/C in that room was very noisy.
Comment from Hotel Management
4 Nov 2024 by Candice Mun, Hotel Management
Thank you for taking the time to tell us about your experience at Hilton Garden Inn Madison West. We sincerely apologize that your guest room did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I will utilize this information to tackle the issue first hand. Please rest assured that we are taking the appropriate measures to address the issues that you experienced, and prevent future occurrences. Here at Hilton Garden Inn Madison West, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 23 Oct 2024
About what you would expect from a moderate hotel in the chain. In a very convenient location as restaurants and shopping are 1 minute walk. Only downside is the beds and bedding need refreshed.
Comment from Hotel Management
4 Nov 2024 by Candice Mun, Hotel Management
Thank you for taking the time to tell us about your experience at Hilton Garden Inn Madison West. Your feedback is important to us. We will utilize this information and make the correct improvements, to ensure that every guest has a great experience. Here at the Hilton Garden Inn Madison West we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 23 Oct 2024
Hotel is very convenient to Greenway shopping. The hotel is fine in general but the bedding can be sub par. Sheets don't fit or are non-existent sometimes and mattresses do need to be changed. People at the front desk are helpful.
Comment from Hotel Management
4 Nov 2024 by Candice Mun, Hotel Management
Thank you for taking the time to tell us about your experience at Hilton Garden Inn Madison West. Your feedback is important to us. We will utilize this information and make the correct improvements, to ensure that every guest has a great experience. Here at the Hilton Garden Inn Madison West we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Candice Mun, Hotel Management
Thank you for taking the time to tell us about your experience at Hilton Garden Inn Madison West. Your feedback is important to us. We will utilize this information and make the correct improvements, to ensure that every guest has a great experience. Here at the Hilton Garden Inn Madison West we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
