Ratings based on 811 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Winter
Posted 21 Jan 2025
Everything was clean, the staff was amazing & the cookies were excellent! Perfect location for our stay prior to flying out of Dane Municipal Airport
by A verified traveler
Posted 21 Jan 2025
Close to airport
by A verified traveler
Posted 20 Jan 2025
I had a pleasant stay here, with many shopping and dining options nearby.
by A verified traveler
Posted 8 Jan 2025
quiet. great stay.
Comment from Hotel Management
15 Jan 2025 by Customer Care Team, Hotel Management
Hello Arvind,Thanks for sharing your feedback. We're glad you enjoyed a quiet, comfortable stay.Hope to see you again in Madison.Warm regards,Guest Experience Team
by A verified traveler
Posted 8 Jan 2025
Nice property, rooms were nice, however, our wedding group gathered at the bar but were told cash was not accepted. Older gentlemen like my dad, doesn't do credit cards so it precluded him from "buying a round". I feel a nicer hotel such as this should accept an array of forms of payment, but most essentially, cash. : )
Comment from Hotel Management
15 Jan 2025 by Customer Care Team, Hotel Management
Hello Chris,Thanks for sharing your thoughts about your stay with our wedding group. Glad to hear you enjoyed our property and rooms. I understand the frustration about the cash-only situation at the bar, especially when it affected your dad's ability to treat the group. This kind of personal touch during celebratory moments matters, and I appreciate you bringing this to our attention.I'm sharing your feedback about payment options with our food and beverage team. We want all our guests to feel comfortable during their special celebrations with us.We hope to welcome you back to Madison soon.Warm regards,Guest Experience Team
by A verified traveler
Posted 7 Jan 2025
Friendly, Easy, Comfortable
Comment from Hotel Management
15 Jan 2025 by Customer Care Team, Hotel Management
Hi Paul,Thank you for your wonderful 5-star rating! We're delighted that you found your stay friendly, easy, and comfortable - that's exactly what we aim for at DoubleTree Madison East.Your concise yet meaningful feedback perfectly captures what makes a hotel stay great. The fact that you took the time to share these three words means a lot to us.Thanks again for choosing to stay with us. Your experience is what makes our work worthwhile.Warm regards,Guest Experience Team
by A verified traveler
Posted 6 Jan 2025
Staff exceptional.
Comment from Hotel Management
8 Jan 2025 by Customer Care Team, Hotel Management
Hello Edith,Thank you for your kind words about our team! It means so much to hear you found our staff exceptional. We're lucky to have such dedicated people who genuinely care about making every guest's stay special.We truly appreciate you taking the time to share your experience, and we hope to welcome you back soon.Warm regards,Guest Experience Team
by A verified traveler
Posted 31 Dec 2024
Everyone we came in contact with at the hotel was super friendly and helpful during our stay
Comment from Hotel Management
4 Jan 2025 by Customer Care Team, Hotel Management
Hello Timothy,Thank you for taking the time to share such wonderful feedback! It makes us incredibly happy to hear that you experienced consistently great service from our team. Your kind words about their friendliness and helpfulness truly capture what we aim for in every guest interaction.With the holiday season in full swing, it's especially meaningful to know we could make your stay enjoyable. We hope you'll think of us again whenever your travels bring you back to Madison.Have a wonderful New Year!Warm regards,Guest Experience Team
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
21 Jan 2025 by Customer Care Team, Hotel Management
Dear Maria, we are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Warm regards,Guest Experience Team
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
4 Jan 2025 by Customer Care Team, Hotel Management
Dear Samuel, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Warm regards,Guest Experience Team
