Ratings based on 351 Verified Reviews
2.5 Room cleanliness
3.0 Service & staff
2.6 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
The advertising for this property was false. The room was old and run down. It wasn't the cleanest. The area felt very unsafe.
Comment from Hotel Management
27 Sep 2024 by Guest Relations, Hotel Management
Dear Peter,We're sorry to hear that you didn't have a good experience with us. Your upkeep and cleanliness concerns are gratefully received. We'll be sure to have our housekeeping and maintenance teams look into your comments further so that improvements can be made where necessary. Thank you, and we hope to see you again soon.
by A verified traveler
Posted 15 Sep 2024
The inside the room is disgusting. I walked from the bed to the bathroom to shower and got a piece of glass stuck in my foot when I got into the bathroom I shut the door behind me and somebody’s dirty pajama pants that previously stayed they were hanging in the back of the Door. The bathroom looked crusty. There was dead bugs all over the corners on the creases of the room.
by A verified traveler
Posted 12 Sep 2024
They say they have breakfast but they do not. They say they have a pool but the pool looks like it has not been in operation for years. My room had mold on the walls and the bed spread looked like it had not been washed. We ended up leaving and going to another hotel. You all need to take this hotel off your website. I swear the bed had bed bugs. I did not get in it or on it because I was scared.
Comment from Hotel Management
17 Sep 2024 by Guest Relations, Hotel Management
Dear Jodie,Thank you for sharing your concerns with us. Please accept our sincere apologies for any discomfort you felt during your visit. It's disappointing that your experience fell far below the standards we aim to provide. Please know that our team will investigate these matters to ensure our accommodations are in excellent condition. Your comfort and satisfaction are important to us, and we hope to have the opportunity to restore your faith in our hotel in the future.
by A verified traveler from Harrisonburg
Posted 27 Aug 2024
Nope
Comment from Hotel Management
3 Sep 2024 by Guest Relations, Hotel Management
Dear Andrew,It is disappointing to see that we have not earned a higher rating for your recent stay. Please know that our team benefits from specific feedback. This allows us to improve and ensure our guests receive nothing but the best. Thank you for being our guest, and we hope to welcome you back in the future for a more enjoyable stay.
by A verified traveler
Won’t stay again
Posted 20 Aug 2024 on HotelsTowels were stained, ask for clean towels, received. Bed was great, remodeled room could have been cleaned. Bedding was not exchanged after each guest. Sheets were cleaned and pressed. I used my wipes to clean over most I might touch.
by A verified traveler
Posted 6 Aug 2024 on Hotels
by A verified traveler
Posted 3 Aug 2024
I am working on an up and coming cleaning business and this place can really use a deep cleaning.I offered my services but they declined. The staff was very nice and friendly so my problem is not with them they switched me to another room. That room was actually worst than the first but I didnt want to be a complicated guest and it was only for a few hours I went and brought my own lining because theirs had stains on them and the toilet leaked all night upon many other thing that were wrong but more than like I would not go back there again.
Comment from Hotel Management
7 Aug 2024 by Guest Relations, Hotel Management
Dear Jamie,While we are happy to know that our friendly team members left a positive impression on you, we are sorry to hear that you didn't have a good time with us overall. Your feedback regarding our accommodations is gratefully received and will be discussed internally so that improvements can be made where necessary. Please consider giving us another chance soon; we're confident that we can impress you.
by A verified traveler
Posted 21 Jul 2024 on Hotels
by A verified traveler
Posted 6 Jul 2024
by A verified traveler
Posted 6 Jul 2024
It was okay for the price0
