Ratings based on 344 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
very clean and its closer to everything you need. The staff are excellent.
Comment from Hotel Management
13 Dec 2024 by Karima El idrissi, Hotel Management
Dear Alasan,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 4 Dec 2024
Close proximity is best point
Comment from Hotel Management
4 Dec 2024 by Hotel Management, Hotel Management
Dear Jawaid,We're delighted that you found our hotel's location to be convenient and enjoyable. We chose this location to make sure that our guests have everything they need for a comfortable and memorable stay. We hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 28 Nov 2024
A true 5* hotel - very friendly service. Peaceful stay. Excellent location - ~5min walk to Nabawi. Good amenities nearby. Refreshment drinks served after dhuhr. Strongly recommend - hard to not go back to this hotel.
Comment from Hotel Management
1 Dec 2024 by Karima El idrissi, Hotel Management
Dear Talal,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 27 Nov 2024
Highly recommended
Comment from Hotel Management
27 Nov 2024 by Hotel Management, Hotel Management
Dear Ahmed,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.
by A verified traveler
Posted 25 Nov 2024
Abdullah at front desk was very helpful
Comment from Hotel Management
26 Nov 2024 by Hotel Management, Hotel Management
Dear Amina,We're over the moon to hear that our staff, especially Mr. Abdullah exceeded your expectations. Our entire staff went above and beyond to ensure your comfort and satisfaction. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.
by A verified traveler
Posted 23 Nov 2024
Phone doesn’t work
No hot water for shower
Bathroom was dirty
Not 5 stars but 3 stars definitely.
Comment from Hotel Management
24 Nov 2024 by Hotel Management, Hotel Management
Dear Omran, We appreciate your feedback regarding the room amenities and bathroom cleanliness. We are sorry for any inconvenience caused and would like to assure you that we have taken immediate action to rectify the issue. We strive to provide top-notch service to all our guests, and we hope you give us the opportunity to provide you with better service in the future.
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 22 Nov 2024
Everything was great.
Comment from Hotel Management
24 Nov 2024 by Hotel Management, Hotel Management
Dear Ammar,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Hotel Management, Hotel Management
Dear Ishrat, We're absolutely thrilled to see that you had such a great time at our hotel! We're glad that our efforts to create a spiritual atmosphere didn't go unnoticed and that you found your stay joyful. Thank you for taking the time to share your experience with us. We can't wait to welcome you back.
by A verified traveler
Posted 19 Nov 2024
Good location, helpful and friendly staff
Comment from Hotel Management
19 Nov 2024 by Hotel Management, Hotel Management
Dear Sayed,Thank you for taking the time to share your experience regarding our staff and location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon.
