Ratings based on 981 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
One of our favorites.
by A verified traveler
Posted 1 Dec 2024
I had an incredibly disappointing stay at Anwar Al Movenpick Madina. From the moment I checked in, it was a series of frustrations. I was given the wrong room, and despite being in a non-smoking hotel, the entire place reeked of smoke. The smell was unbearable, and my baby, who has asthma, suffered greatly because of it. When I approached management about the issue, they were unhelpful and had a hard-to-get attitude. No resolution was offered, and the situation was brushed off.
We were eventually moved to two different rooms, but the smoke smell never went away. On top of that, the bed was incredibly uncomfortable—no cushion at all, just a hard surface that made it impossible to get a good night's sleep. The housekeeper even told us not to mention the smoking issue to the front desk when he saw how disappointed we were. It felt like no one cared about our concerns. Overall, this hotel completely failed in both service and comfort, and I would not recommend it to anyone
by A verified traveler
Posted 1 Dec 2024
I had an incredibly disappointing stay at Anwar Al Movenpick Madina. If there were a negative star I would give that.
From the moment I checked in, it was a series of frustrations. I was given the wrong room with no view just walls but booked a view room, and despite being in a non-smoking hotel, the entire place reeked of smoke.
The smell was unbearable, and my baby, who has asthma, suffered greatly because of it. When I approached management about the issue, they were unhelpful and had a hard-to-get attitude. No resolution was offered, and the situation was brushed off. Room change was done but the same issues were present there too. They are right now acting super hard to get for my refund.
We were eventually moved to two different rooms, but the smoke smell never went away. On top of that, the bed was incredibly uncomfortable—no cushion at all, just a hard surface that made it impossible to get a good night's sleep. The housekeeper even told us not to mention the smoking issue to the front desk when he saw how disappointed we were. We checked out 2 hrs after checking in, after our 16hr journey. EXTREMELY DISAPPOINTED
It felt like no one cared about our concerns. Overall, this hotel completely failed in both service and comfort, and I would not recommend it to anyone
by A verified traveler
Posted 1 Dec 2024
It was great experience and i am coming second time here, I would really appreciate if they can provide more water bottles.
by A verified traveler from Oak Forest
Posted 30 Nov 2024
Staff was great and location was perfect. Only issue is the 4 bedroom room was really small. 2 beds are literally next to each other without any gap. The room also looked outddated.
by A verified traveler
Posted 30 Nov 2024
Bayejid’s room service was very excellent
by A verified traveler
Posted 27 Nov 2024
I booked a king special room paid more for this but got a room with 3 little beds with no room the bathroom was disgusting and room service was appalling
by A verified traveler from SURREY
Posted 26 Nov 2024
by A verified traveler
Posted 21 Nov 2024
by A verified traveler from Albuquerque
Posted 16 Nov 2024
This hotel was terrible. It was not clean. Needs a new carpet. Shower door was broken. Electrical outlets weren’t working. Closet was broken. Drawers falling apart. Fridge door would not close. Not worth $20/night wallahy. I would never stay here again. They need a major remodel.
