Ratings based on 982 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
Close to the prophet’s mosque. But dated, dark looking. Too long time at the front desk, staffs were too slow.
by A verified traveler from Baltimore
Posted 8 Dec 2024
Very convenient access to Haram Nabwi
by A verified traveler from dallas
Posted 8 Dec 2024
by A verified traveler
Posted 6 Dec 2024
How is this 5 star hotel, toilet wasnt clean, shower was broken and coming out of the wall, room was sub par, they did not have the room I ordered. For the amount of money it was not worth it. There are better cheaper hotels. Will never stay here again. Its more the a 3 star hotel.
by A verified traveler
Posted 5 Dec 2024
The hallways smelled like Lysol to mask the scent of the nasty smoke smell. Had to upgrade because the first room was disgusting and had a legit pin in the floor that cut my sons foot. Never going back.
by A verified traveler
Posted 4 Dec 2024
Very bad state of hotel, expensive, sad exploiting ppl who come for the location - does not justify the price, exploiting ppl is not smart business, they should know better
by A verified traveler
Posted 2 Dec 2024
One of our favorites.
by A verified traveler
Posted 1 Dec 2024
I had an incredibly disappointing stay at Anwar Al Movenpick Madina. From the moment I checked in, it was a series of frustrations. I was given the wrong room, and despite being in a non-smoking hotel, the entire place reeked of smoke. The smell was unbearable, and my baby, who has asthma, suffered greatly because of it. When I approached management about the issue, they were unhelpful and had a hard-to-get attitude. No resolution was offered, and the situation was brushed off.
We were eventually moved to two different rooms, but the smoke smell never went away. On top of that, the bed was incredibly uncomfortable—no cushion at all, just a hard surface that made it impossible to get a good night's sleep. The housekeeper even told us not to mention the smoking issue to the front desk when he saw how disappointed we were. It felt like no one cared about our concerns. Overall, this hotel completely failed in both service and comfort, and I would not recommend it to anyone
by A verified traveler
Posted 1 Dec 2024
I had an incredibly disappointing stay at Anwar Al Movenpick Madina. If there were a negative star I would give that.
From the moment I checked in, it was a series of frustrations. I was given the wrong room with no view just walls but booked a view room, and despite being in a non-smoking hotel, the entire place reeked of smoke.
The smell was unbearable, and my baby, who has asthma, suffered greatly because of it. When I approached management about the issue, they were unhelpful and had a hard-to-get attitude. No resolution was offered, and the situation was brushed off. Room change was done but the same issues were present there too. They are right now acting super hard to get for my refund.
We were eventually moved to two different rooms, but the smoke smell never went away. On top of that, the bed was incredibly uncomfortable—no cushion at all, just a hard surface that made it impossible to get a good night's sleep. The housekeeper even told us not to mention the smoking issue to the front desk when he saw how disappointed we were. We checked out 2 hrs after checking in, after our 16hr journey. EXTREMELY DISAPPOINTED
It felt like no one cared about our concerns. Overall, this hotel completely failed in both service and comfort, and I would not recommend it to anyone
by A verified traveler
Posted 1 Dec 2024
It was great experience and i am coming second time here, I would really appreciate if they can provide more water bottles.
