Ratings based on 245 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Brand Experience Team, Hotel Management
Hi Vincent,Thank you for positively rating your stay!!Maz K.#Team6
by A verified traveler
Posted 11 Nov 2024
The first room I was given had obviously not been cleaned in weeks. The carpet was filthy. There was a thick layer of dust on everything. They gave me a new room. It was better, but marginally. There was a muddy shoe print by the shower. They cleaned it, but not entirely. And now the next day, I have numerous red bug bites. I was there with a group of students and they had roaches. If it was cheaper, I'd throw up my hands. But at $100/night in MADERA, this is a big fat no. I did not expect the Ritz, it's Motel 6. But, I do expect clean. Gross. Gross. Gross. Avoid at all costs.
Comment from Hotel Management
12 Nov 2024 by Brand Experience Team, Hotel Management
Hi Katherine,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
by A verified traveler from El Paso
Posted 11 Nov 2024
The room looks remodeled.
Comment from Hotel Management
11 Nov 2024 by Brand Experience Team, Hotel Management
Hi Juan,We cannot wait to welcome you back soon for another visit. Maz K.#Team6
by A verified traveler
Posted 5 Nov 2024
Good
Comment from Hotel Management
5 Nov 2024 by Brand Experience Team, Hotel Management
Hi Jorge, Thank you for the excellent review! We hope to see you soon. Natalie #Team6
by A verified traveler from Los Angeles
Posted 1 Nov 2024
Good!!
Comment from Hotel Management
1 Nov 2024 by Brand Experience Team, Hotel Management
Hi Gerardo,Thank you for the amazing rating!! Maz K.#Team6
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by StudioSuitesMadera, Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Thank you for staying with us.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
23 Oct 2024 by STUDIO6SUITES MADERA., Hotel Management
Dear Guest, Thank you for the amazing rating! We appreciate your business.
by A verified traveler
Posted 18 Oct 2024
There was allot of shady behavior and people around the area. I’ll never stay there again.
Comment from Hotel Management
18 Oct 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A verified traveler
Posted 17 Oct 2024
Not enough clothing hangers in the wall. And lights in bedroom too glarey bright!
Comment from Hotel Management
18 Oct 2024 by Nancy Y., Hotel Management
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6
by A verified traveler
Posted 4 Oct 2024
clean room.
Comment from Hotel Management
19 Oct 2024 by Studio6suites., Hotel Management
Dear Guest, Thank you for the amazing rating! We appreciate your business.
