Ratings based on 33 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.6 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jan 2025
Our pillows smell like sweat, the bathtub had rust, there were bugs in our room but the front desk staff was fantastic.
Comment from Hotel Management
9 Jan 2025 by Ricardo Abreu, Hotel Management
Dear Angel,Thank you for sharing your feedback with us. We are truly sorry to hear about the issues you encountered during your stay. Cleanliness and comfort are of utmost importance to us, and we will immediately address the concerns you raised about the pillows, bathtub, and the presence of bugs.We are, however, pleased to hear that our front desk team made a positive impression on you. They work hard to ensure our guests feel welcomed and supported throughout their stay.Best regards,Ricardo Abreu
by A verified traveler
Posted 22 Dec 2024
Excellent hosts at this magnificent old-school hotel. The views are stunning, and the interior of the hotel is warm and welcoming. GPS directions don’t work so well, so just follow the blue signs up from the center of Ponta do Sol
by A verified traveler
Posted 31 Aug 2024
Set high up on the side of a mountain, you have beautiful views from your room and property. The rooms are older but go with the setting and are very comfortable. The staff is outstanding. Graciela and Brayanni were so helpful and fun to talk to. They both truly made our stay incredible.
There is a daily breakfast, which was outstanding. There is wine, beer, and other spirits that can be purchased on premises during your stay.
The pool was wonderful, but if you don’t like pools, ask for some beach towels and head to one of many beaches.
If you like cats, there are some to great you everyday. They were so sweet and friendly.
by A verified traveler
Posted 1 Aug 2024
by A verified traveler
Posted 4 Apr 2024
The villa is stunning, the view from our room was spectacular. Staff were very nice and accommodating. Highly recommend.
by A verified traveler
Posted 6 Mar 2024
We had a lovely relaxing holiday watching birds of prey over the gorge by the pool. The staff are excellent and the food delicious. High up in the mountains so nice and quiet. We hired a car but I think there were buses available near by.
by A verified traveler
Posted 16 Sep 2023
Boutique hotel sounded like a good idea until we had to take an extremely dangerous road to reach the place with very limited parking spots. Our room did not have Air conditioning, not even a fan and the room was very warm. Opening the window connected you with the noisy road right at the window and leaving you completely exposed to anyone climbing in the room through the window. The front desk lady was rude, and did not even offer any accommodations to make our stay bearable and so we had to leave and book another hotel. If you want to go for a very steep adventure, risk not having a parking and sleeping in a room with no ventilation, air conditioning or a fan the this might be your place.
Comment from Hotel Management
26 Sep 2023 by Nicole, Hotel Management
Dear Kristel, thank you for taking the time to leave a review. Madeira is made up of mountains and you will find these kinds of roads the higher up you go. It is best to research the area before going. We apologize we do not have a.c. nor fans. Being high up we get more of a breeze most of the time but we do agree sometimes may get warm. We can though, assure you it is not possible for someone to climb through a window on the top floor nor does that sort of thing happen here. Our guests usually stay with us mainly because this is a safe a quiet place. We understand your concern though and apologize for not reaching you expectations. I could not offer you any other accommodations due to we are always booked and had no other room available to switch for you. Nor do we have fans or anything I could offer to make you more comfortable. Although I was able to make some suggestions and accept a partial refund to your non-refundable reservation. I believe this was a way of offering something in return since I had no other options for you. But for future recommendation it is always best to see where you are going and the surroundings, especially an island that has a lot of mountain and areas with unfamiliar roads. As for parking, our road in front has free safe parking always available. We are sorry you weren't satisfied but hope you enjoyed the beautiful island of Madeira. Best wishes from the team.
by A verified traveler
Posted 29 May 2023 on Hotels
by A verified traveler
Posted 19 Jul 2022 on Hotels
Comment from Hotel Management
19 Jul 2022 by Priscila Almada, Hotel Management
Thank you so much for your review! It was a pleasure to welcome you here! We hope to see you again in the future and we wish you all the best! Kind regards from the entire team,
by Felix from Keighley
Peaceful characterful hotel
Posted 1 May 2015 on HotelsThis hotel is uphill from Ponta do Sol and, having arrived from Funchal by bus, we were prepared to walk what looks on the map like a couple of kilometres. However, we decided to take a taxi and were glad we did, as the journey by road is more like 6 or 7 kms. The taxi was 10eu, quite reasonable.
At the hotel a very warm welcome from charming manager Feliks, who went out of his way to be helpful at all times. Beautifully situated old manor house in a peaceful rural location, with immense traditional character, well appointed rooms & fabulous views. Amazing value. Good buffet breakfasts in the attached restaurant, though we were disappointed that it was otherwise closed (perhaps out of season?) as we had no car. There are few local facilities apart from a cafe next door with limited menu. Nevertheless we enjoyed our peaceful days by the pool and a couple of pleasant levada walks accessible just up the hill.
Our only criticism/suggestion is about the mention on the website of own quinta produce such as orchard fruit and honey, raising expectations of sampling home-produced foods. Sadly, not only was there no such produce apparent at breakfast but, as almost always these days, standard mass-produced fare such as plastic & foil servings of imported butter, jam and honey. What a shame! It would really enhance the customer experience and the reputation of a character rural hotel like this to offer locally sourced ingredients.
