Ratings based on 209 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Norwich
Posted 24 Jun 2024
Lovely modern rooms, friendly staff and a great breakfast.
by A verified traveler from BOISE
Posted 25 Jan 2024
Great location, excellent value for the money. Solid 3*
by A verified traveler
Posted 19 Dec 2023
by A verified traveler
Good Modern Hotel in Lido area
Posted 23 Oct 2023 on Hotels+ Modern Hotel with rooftop pool & terrace (unheated)
+ Large room with good WIFI
+ Good buffet breakfast with plenty of options
+ Good location in Lido, lots of restaurants & coastline nearby (or 25-30min walk into Funchal)
- Only two lifts in the building, and one was out of service during our stay which meant occasionally waiting up to 5 minutes for the lift.
- Restaurant for breakfast has no windows (eg. no sunrise / natural light)
- Bathrooms seemed a bit outdated compared to the rest of the room / building.
Comment from Hotel Management
20 Dec 2023 by Mónica Leodoro, Hotel Management
Dear Mr. Nicholas,Good Morning,Thank you for your feedback about your stay at Vila Baleira Funchal.We took note of the negative points, in order to increase our service, and reach the guests satisfaction.Best regards.
by A verified traveler
Posted 6 Oct 2023
Is very convenient, close to restaurants bus shops
by A verified traveler
Posted 13 Jul 2023
Great area with many restaurants, souvenir shops and the shopping centre all within walking distance. Very close to the Lido where you can swim in the pool and the ocean. The property contained a large swimming pool as well as a bar. On the other hand the gym size was a little disappointing with not much equipment. The waiting area in the reception is very luxurious and overall the interior of the hotel is stunning. With most of the room very clean I did notice on top of the fridge was very dusty, but overall I really enjoyed my stay and the stuff were very friendly and helpful
by A verified traveler
Posted 8 Jul 2023
by A verified traveler
Mixed feelings, 50/50
Posted 10 Jun 2023 on HotelsDue to the Oscar Storm we were exhausted on arrival, Marcio welcomed us at the reception with no warm welcome whatsoever, not much care about mentioning the day we lost trying to enter Madeira. Bathroom had hair on the bathtub on arrival, safe wasn’t working, we waited for maintenance but had to leave with our valuables and jewellery, only when we came back in the evening the safe was fixed. No pens in the room to write on the laundry sheet. Balcony only had one chair, others had two as we could see from outside. Allison from reception was a star always kind and very helpful.
On our last day the pool in the morning wasn’t available for a swim, and after check out the first night we lost wasn’t mentioned again, and we had to keep our luggage ourselves in a room without a ticket, not very safe even though there was a camera.
Breakfast was really good, all the staff so effective and polite, the sparkling wine was very nice and given to us for my wife’s birthday.
Upon reaching out to hotels.com and speaking to the hotel about the refund of the first night the hotel replied to have no one in today to approve the refund, not happy at all.
Comment from Hotel Management
13 Jun 2023 by Bruno Martins , Hotel Management
Dear Guest,Thank you very much for choosing the Vila Baleira Funchal Hotel.We apologize for the lack of sympathy on the part of our receptionist Marcio, who is not at all our welcoming image. Our apologize also for the lack of care in cleaning the bathroom.We will give high relevance to your other comments, regarding your stay.We appreciate the kind comments to the restaurant staff and collaborator Alison at the reception.Our guestscomments are very important for the continuous improvement of our services. However, we hope to have the pleasure of your visit again, with the certainty of a better experience.Our best regards
by A verified traveler
Posted 11 May 2023 on Hotels
Great stay after having our flight cancelled to go home , lovely staff great location would definitely stay again
Comment from Hotel Management
12 May 2023 by Bruno Martins , Hotel Management
Dearest Guest Katie,On behalf of the Hotel Vila Baleira Funchal, we appreciate your comment and having you in our company. We work hard everyday to keep our customers pleased. Therefore it is our commitment your satisfaction.We hope seeing you again in the nearest future. Best Wishes,
by A verified traveler
Posted 5 May 2023 on Hotels
Hotel has had a makeover some but areas missed out. Very noisy air-con.
Good sized bedroom and bathroom.
Good location with bars, restaurants and shops.
Comment from Hotel Management
5 May 2023 by Bruno Martins , Hotel Management
Dear Guest, Mr Anthony.On behalf of Hotel Vila Baleira Funchal, we much appreciate your comment. In account we will present to the Board your reviews regarding the hotel. In the nearest future we are looking forward seeing you once more in our company.Kindest Regards,
