Ratings based on 323 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
NO PARKING NO PARKING NO PARKING
The hotel overall is beautiful, relaxing and if you are looking to spend days inside the hotel maybe it is worth it. To be honest, I regret staying here because of the parking and food. If you go to madeira you are on adventure mode, like hiking, walking, and driving a lot. You just want to arrive relax and rest, not having to stress about finding parking knowing what you paid for the stay. I was lucky enough to find almost every day (keep in mind it was low season), but I parked in a random spot twice and hoped the car wouldn't get towed. The food is not the best, it is better to go to a local restaurant to eat. Breakfast looks like they used some of the food from last night. The omelette station was worth it. Coffee is an absolute no (if you’re a serious coffee lover.)
Comment from Hotel Management
7 Dec 2024 by Sentido Ambassador, Hotel Management
Dear Fabian,Thank you for taking the time to share your feedback. We are pleased to hear that you found the hotel beautiful and relaxing, and that you were able to enjoy the atmosphere.We deeply regret that the parking situation caused you stress during your stay. We understand how important it is to have convenient parking, especially for guests exploring Madeira. We will take your comments into consideration as we continue to work on improving this aspect for our future guests.Regarding the food, we’re sorry to hear it didn’t meet your expectations. We are always striving to improve our offerings, and your feedback will be shared with our culinary team. We appreciate your note on the omelette station and will explore ways to enhance the breakfast experience.We hope that, despite these challenges, you were able to enjoy the many wonderful aspects of Madeira. We would love to welcome you back and provide a better experience.Best regards,Nicole FettelSentido Ambassador
by A verified traveler
Posted 6 Nov 2024
The Spa was incredible. We used the ocean view sauna every day and loved it! Room was clean and tidy, we had a nice view from our balcony. Walkable to many restaurants in the area. It was a relaxing and quiet location compared to the more lively Funchal.
Comment from Hotel Management
8 Nov 2024 by Sentido Ambassador, Hotel Management
Dear Kirstin,Thank you so much for your kind feedback! It’s wonderful to hear you enjoyed the spa, and found everything comfortable and relaxing. Looking forward to welcoming you back soon!Warm regards,Nicole Fettel, Sentido Ambassado
by A verified traveler
Posted 28 Oct 2024
Staff was awesome, they knew we had an early flight and offered to have. Breakfast box for us upon checkout.
Property is large and difficult to navigate
Comment from Hotel Management
30 Oct 2024 by Sentido Ambassador, Hotel Management
Dear Cassandra,Thank you for your kind words! We're delighted our team could make your early departure a bit smoother with the breakfast box. We appreciate your feedback about the property's layout, and we’re always here to help guests find their way.We hope to welcome you back soon for another enjoyable stay!Warm regards,Nicole FettelSentido Ambassador
by A verified traveler
Posted 18 Oct 2024
The room was very nice with a wonderful Jew and balcony. Walked down to their bar and it was awesome with an amazing view of the ocean. Didn’t walk around much because it rained all night.
Comment from Hotel Management
23 Oct 2024 by Sentido Ambassador, Hotel Management
Dear Kathi, thank you for your kind words about the room and bar with an amazing ocean view. We hope the rain didn't dampen your overall experience.Looking forward to welcoming you back for a sunny stay. Warm regards,Nicole FettelSentido Ambassador
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Sentido Ambassador, Hotel Management
Dear Michael,Thank you for your positive rating. We appreciate your feedback. Looking forward to welcoming you back soon. Best regards, Nicole Fettel Sentido Ambassador
by A verified traveler
Posted 28 Sep 2024
The front desk staff were all super helpful and friendly!
Comment from Hotel Management
8 Oct 2024 by The management of Sentido Galo Hotels, Hotel Management
Dear Ariel, Thank you for your review and kind words about our staff. We look forward to welcoming you back soon. Kind Regards,The management of Sentido Galo Hotels
by A verified traveler
Posted 9 Sep 2024
Absolutely lovely hotel, the breakfast brunch was fantastic every time. The location is great if you plan to travel around the island as it’s 20 seconds from the highway. The ocean view was great as well. The restaurant and markets that are 30 seconds walk from the hotel were phenomenal as well. Definitely staying here again when I come back!
Comment from Hotel Management
12 Sep 2024 by Sentido Ambassador, Hotel Management
Dear Vitor,Thank you for your amazing review! We’re thrilled that you had such a positive experience, from the breakfast to the ocean view and the hotel’s location for exploring the island. It’s great to hear that you also enjoyed the nearby restaurants and markets.We look forward to welcoming you back when you return to Madeira!Best regards,Nicole FettelSentido Ambassador
by A verified traveler
Posted 22 Aug 2024
Great hotel, with lots of restaurants, lounges, loved the beach/pool/cliff area. Breakfast has a lot of variety. Limited parking and no dedicated shampoo or conditioner, only one bottle of soap/gel for both body and hair. Rooms renovated but not completely, the terrace and windows are still dated. Overall, we did enjoy our stay, there were a lot more positives than negatives.
Comment from Hotel Management
23 Aug 2024 by Sentido Ambassador, Hotel Management
Dear Inna, Thank you for sharing your positive feedback. We are delighted to hear that you enjoyed our facilities, beach, pool, and cliff area. Your comments about the breakfast variety are appreciated. We regret any inconvenience regarding parking availability and toiletries. Please note that we provide a single multipurpose soap/gel in line with our eco-friendly initiatives. We are continuously working on room renovations and appreciate your understanding. We look forward to welcoming you back soon!Warm regards,Nicole FettelSentido Ambassador
by A verified traveler
Posted 15 Aug 2024
Facilities were nice and room was clean, but staff were unable to place our family travelling with children in adjacent rooms, despite prior request, which impaired our enjoyment of the holiday.
Comment from Hotel Management
16 Aug 2024 by Sentido Ambassador, Hotel Management
Dear Chad,Thank you for your comments. We’re pleased you enjoyed the facilities and the clean room. We apologize for not being able to place your family in adjacent rooms as requested. We understand how important this is for a pleasant stay and will work on improving our room arrangements for families in the future.We hope to have the opportunity to welcome you back.Best regards,Nicole FettelSentido Ambassador
by A verified traveler
Posted 3 Aug 2024
Comment from Hotel Management
16 Aug 2024 by Sentido Ambassador, Hotel Management
Dear Kathryn,Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay with us.We look forward to welcoming you back soon!Best regards,Nicole FettelSentido Ambassador
