Ratings based on 54 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
it is 12 min from airport. it is a perfect place to stay with oportunity of swimming in the sea, spa, good food and totally relaxing before going back.
Comment from Hotel Management
13 Jul 2024 by Sentido Ambassador, Hotel Management
Dear Yafa,Thank you for your review! We're thrilled to hear that you found our location convenient and enjoyed the opportunity to swim in the sea, relax at the spa, and savor good food. We strive to provide a perfect environment for our guests to unwind before their journey back. We look forward to welcoming you again for another relaxing stay!Best regards,Nicole FettelSentido Ambassador
by A verified traveler
Great stay
Posted 20 Jul 2023 on HotelsThis place was very clean, modern, and had a great breakfast. Very quiet and beautiful views. Definitely book a spa appointment ahead of your reservation, as they were al booked up while we were there and the prices were quite reasonable. Skip dinner in their restaurant - the food was just okay if not overcooked and there are delicious and affordable, local restaurants in the area. Great stay!
Comment from Hotel Management
8 Sep 2023 by The Management, Hotel Management
Dear Lindsay,Thank you very much for your review and feedback. We always strive to make our guests' stay as pleasant as possible and your feedback helps us to constantly improve our service.Thank you for your comments about the spa and food. Our spa is very popular so it is indeed useful to make an appointment. We have our Buffet Restaurant and Atlântis Restaurant for our guests to choose from. We are sorry that our food did not really meet your expectations and was overcooked for you. We have discussed your comment with our team and have taken measures to improve the food. We would be very happy to welcome you again soon.Yours sincerely,The Management
by A verified traveler
Posted 4 Aug 2022
It was a disaster of a stay yo say the least, the first night of our stay the A/C was not working to which the staff response was that they will try to get it addressed the next day, the following night we come back to a pitch dark hot room with no electricity.
Do not book this hotel
Comment from Hotel Management
9 Aug 2022 by The Management, Hotel Management
Dear Sehajit,
Thank you very much for your positive feedback. We always strive to make our guests' stay enjoyable and your feedback helps us to constantly improve our service.
We are very sorry that not everything was up to our standard. We have already discussed the points you described with the team and have taken measures to return to a good service.
Yours sincerely,.
The Management
by A verified traveler
Couples vacation
Posted 30 Nov 2021 on HotelsIt was a very pleasant stay. The hotel offers an array of services, like yoga classes, spa, etc..
by A verified traveler
Lovely setting, quiet area.
Posted 14 Nov 2021 on HotelsLovely hotel with outstanding views. Beds were very comfortable and room well presented with balcony.
Breakfast was good, with outdoor seating overlooking the ocean.
But there is not much to do in the local area and it's a €20 taxi to Funchal, where there is everything.
by A verified traveler
Chill by the sea
Posted 26 Oct 2021 on HotelsGreat chill out spot overlooking the sea.
The hotel is great, and rooms and hotwl staff spot on. All bar one restaurant staff are great. It is a shame they don't lift the standard of the restaurant to match the hotel and its fantastic location
by A verified traveler
Posted 13 May 2021
Excellent resort. Modern, clean, well-appointed, with a friendly and knowledgeable staff who helped us with questions and tasks several times during our stay.
Rooms: we booked a sea-view double, which was very nice. One of the best set-ups of this class/price-level that we've experienced. Bathroom, especially, very well done.
A minor nit is that in our room the clothing storage shelving was butted right against the door. More towards room interior, or behind bed (as some pics show) would be more convenient.
We did have a chance to see a suite, which was of course better than the standard rooms. Unless planning to entertain in-room, though, would probably skip it.
Dining:
dinner - 4 stars, chef is thoughtful and creative, and did not over-load the portions, which we appreciated as we normally do not eat 4-course meals. Lots of local fish, and soups in particular were consistently great.
breakfast - 3 stars. The quality was fine, but variety definitely lacking. We were there 7 days, and it never varied at all.
Swim/Sun: disclaimer - this is early May...
Pools (2) are sea-water, so on the chillier side, but very refreshing. The ocean, likewise, you gotta be ready for it.
Sunning decks are pool/lounge all very nice.
"Adults Only" seems to be more of a marketing strategy, and not an enforced rule. In fact, the sign in front says "adult-oriented" or some such. There were a handful of guests with kids of varying ages down to infant, but in practice was not a problem at all.
Comment from Hotel Management
17 May 2021 by Sentido Team, Hotel Management
Dear Guest,
thank you very much for your review and feedback, we are very happy to know that you enjoyed your vacations at our hotel.
We wish you all the best and hoppe to welcome you again
Best regards
by A verified traveler
Adults only but with kids ...
Posted 15 Apr 2021 on HotelsThis property is advertising adult only hotel but they were kids. Moreover the services provided like pools and gym where only upon booking, and it is open to all the residence and Airbnb around, and closing very early, pretending COVID restrictions, while other properties on the island adapted to keep busy guests after curfew...
Restaurant Atlantis has a nice view but food quality is ok for lunch snack, diner to avoid.
Overall poor value for money.
Comment from Hotel Management
17 May 2021 by Sentido Team, Hotel Management
Dear Guest,
thank you very much for your review and feedback. We are always trying to do our best that our guests feel welcome at our Hotel. During this dificult time for Tourism we are trying to adapt and doing our best.
Wish you all the best
by A verified traveler
To visit again only after Covid
Posted 23 Dec 2020 on HotelsThis is a lovely hotel with stunning views. Reception and house keeping staff are very friendly and efficient
Its a shame it is not walking distance from Funchal.
One of the best features is the stunning sea view saunas but these are effectively out of bounds with covid with a failed booking system that they don't tell you about in advance unless you read portuguese!
Breakfast has a stunning ocean backdrop and is normally ok, but has sadly always fallen short here, as does the food in general which you would expect to match the level of the hotel. Staff are like rabbits caught in car headlights and their insistance at a member of staff walking with you to serve you from the buffet a complete failure. Sadly they seem to have an attitude problem as well which has always been the case in Atlantis restaurant but is now considerably worse. A great shame and a serious let down for what is a magnificent property.
Visit Hotel Porto Mare to see how breakfast can be done in covid very efficiently and safer. Sadly Galomar really have failed here. Despite what appears as covid panic they fail to monitor at all if people are sanitising their hands. Its very simple let it run as it did before and have one person ensuring hands are sanitised, or move to table service.
It is a shame they have made the wrong decisions on how to deal with covid.
This is one of my favourite places to stay on the island and I will be back when it hopefully returns to the old standards after covid.
by A verified traveler
Posted 5 Sep 2019
Comment from Hotel Management
10 Sep 2019 by Your Galo Resort Team, Hotel Management
Dear guest,
thank you very much for your feedback. We hoppe to welcome you again at our Resort any time soon.
With best regards
