Ratings based on 220 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Sep 2024
The staff is absolutely exceptional. Very kind, polite, helpful and the nicest people. The location is pretty good too - about a 15-20min walk to old Funchal. The walk back could be longer due to the uphill but nothing too crazy. Parking can be tricky but I never had an issue parking at the lot that was designated for the buildings but not for the hotel. The hotel could really use an upgrade on their rooms however. Possibly a fan as it can get quite hot. The walls are very thin and you can hear almost every noise if you're a light sleeper. I'm pretty sure the TV in my room was from 1960s. But overall, you get your money's worth. Still a great place to stay because of their amazing staff.
by A verified traveler
Posted 17 Nov 2023
Comment from Hotel Management
17 Nov 2023 by Residencial do vale , Hotel Management
Obrigada
by A verified traveler
10/10
Posted 5 Mar 2023 on HotelsAmazing stay! Views are stunning and staff were so helpful and friendly. Breakfast was a great addition too. Such good value for money!
Comment from Hotel Management
24 Apr 2023 by e, Hotel Management
) tank you
by A verified traveler from Ladson
Posted 23 Feb 2023
Staff were great. Good location
by A verified traveler
Posted 1 Feb 2023
Staff incredibly friendly and helpful. Great location easy walking distance to town. Great value for money.
by A verified traveler
Posted 8 Dec 2022
The staff were very friendly and helpful. They were able to organise taxis and have food delivered. For a 3 star hotel the facilities were very good with a bar that opened late. If you want to eat in an area id provided for you to eat a take away which is more pleasant than eating it in your room.
Comment from Hotel Management
14 Dec 2022 by R.VALE , Hotel Management
Thank you very much for your comment.
by A verified traveler from United States
Posted 28 Jan 2020
The staff is absolutely amazing here! The customer service is superb (yet very subtle). For example, one evening I used an extra blanket and the next day the staff noticed that and brought a space heater for me to use. Another day, the staff brought a container to organize my bathroom supplies. They also kept track of my itinerary and left reminders for me when I had a tour scheduled. All of the staff members that I spoke with were extremely pleasant and nice. I very highly recommend this hotel!
Comment from Hotel Management
2 Feb 2020 by Joaquim Caires, Hotel Management
Gestos de carinho, atenção e delicadeza fazem-nos perceber o quanto algumas pessoas são especiais na forma de ser e como são bem-vindas as suas acções. O nosso muito obrigado por estarem na nossa ilha e na Residencial do Vale!
Os melhores cumprimentos.
by A verified traveler
Posted 26 Mar 2019 on Travelocity
Comment from Hotel Management
1 Apr 2019 by Joaquim, Hotel Management
Gestos de carinho, atenção e delicadeza fazem-nos perceber o quanto algumas pessoas são especiais na forma de ser e como são bem-vindas as suas acções. O nosso muito obrigado por estarem na nossa ilha e na Residencial do Vale!
Os melhores cumprimentos.
by A verified traveler
Posted 11 Feb 2019
Comment from Hotel Management
1 Apr 2019 by Joaquim, Hotel Management
Gestos de carinho, atenção e delicadeza fazem-nos perceber o quanto algumas pessoas são especiais na forma de ser e como são bem-vindas as suas acções. O nosso muito obrigado por estarem na nossa ilha e na Residencial do Vale!
Os melhores cumprimentos.
by A verified traveler
Posted 26 Jan 2019
A short distance from the town centre 15 mins walk, down hill, allow a few minutes more to walk back uphill. Supermarket close by very convenient.
Comment from Hotel Management
28 Jan 2019 by Joaquim, Hotel Management
Gestos de carinho, atenção e delicadeza fazem-nos perceber o quanto algumas pessoas são especiais na forma de ser e como são bem-vindas as suas acções. O nosso muito obrigado por estarem na nossa ilha e na Residencial do Vale!
Os melhores cumprimentos.
