Ratings based on 183 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Mar 2020
by A verified traveler
Posted 21 Dec 2019
Lovely position next to the cable car entrance. Beautiful gardens and the original part of the Quinta is lovely and full of antiques. The bedroom furnishings are a little tired and could benefit from tea & coffee making facilities. The pool area could also do with some redecoration/updating. Breakfast was plentiful with a varied buffet selection
by A verified traveler
Friendly staff, lovely hotel and great view
Posted 4 Nov 2019 on HotelsWe stayed there for 7 days in September. It was a very good and relaxed stay . The staff was extremely helpful and friendly, always ready to help or answer a question. The room was great, the food was very good. Thoroughly enjoyed it. Loved the location as well- nice setting and a lovely garden and you have a choice of bus, taxi or cable car to get to Funchal if you want . The only thing we were not convinced was the swimming pool. it needs some work. Other than that, lovely place and lovely people.
by A verified traveler
Posted 2 Nov 2019
Beautiful old building with lovely gardens. Friendly reception staff. Rooms decor a little tired, could do with updating. Good breakfast with a nice selection every morning. Restaurant is pricey but the food was nice. Pool is freezing cold!
by A verified traveler
Posted 23 Oct 2019 on Ebookers
good location tranquil surroundings pleasant and helpful staff
by A verified traveler
Posted 12 Oct 2019
Very close to many Funchal attractions, great gardens, good swimming pool, clean rooms and excllent breakfasts.
by A verified traveler
Posted 26 Sep 2019
The hotel is located high above Funchal in a wonderfully peaceful location, surrounded by beautiful gardens with stunning views. It does mean a 30-35 minute trip by bus or taxi into the city. We chose to use the local busses of which there is a choice of 3, and are frequent and cheap.
The staff were friendly, attentive and very helpful. Our room was spacious with a balcony overlooking the gardens and views of the sea; it was cleaned and beds re-maid daily. The beds were very firm and an extra armchair would have been welcome. We ate in the hotel restaurant on our first night and found it rather expensive. Given the rather isolated location there was limited choice of other cafe's or restaurants so chose to eat in the city most days.
by A verified traveler
Posted 21 Sep 2019
It was a paradise away from all the hustle and bustle of the city BUT within ALL of the major attractions.
by A verified traveler from United Kingdom
Posted 12 Sep 2019
Hotel is beautifully located and has potential but it does not deserve 5 stars being in current condition. It needs updating and more staff.
Bar is never staffed and you have to run around looking for a waiter.
Swimming pool has mould and jacuzzi does not work despite our remarks.
Carpets remember a previous era .If you want to use a safe in your room ,you have to ask for a key which costs 1.5 euros per day (unheard of) .There is no coffee or tea facility in the room which normal is a case in 5star hotels.
Hotel is located high on the mountain and surrounded by charming gardens which has sweetened our stay.
However it deserves 3 stars at the moment although the owners could easily upgrade it with a bit of will and investment.
by A verified traveler
Posted 5 Sep 2019
Beautiful surroundings. Perfectly positioned, quiet but within easily reach of Funchal. Friendly, helpful staff. No complaints
