Quinta da Bela Vista - Madeira Reviews

Thank you for your rating. We look forward to welcoming you back for another great experience at Quinta da Bela Vista.

First and foremost, we would like to extend our sincerest apologies for the experience you had during your stay at Quinta da Bela Vista. This is not the standard we aspire to, and we deeply regret that your visit did not meet the level of service and comfort we are committed to providing.Thank you for acknowledging the importance and history of our property, which we take great pride in preserving. As a historic estate surrounded by natural beauty, we work meticulously to maintain a balance between guest comfort and the unique ecosystem that is part of the Quinta. However, we understand that this does not excuse the issues you encountered, and we take your feedback very seriously.The Manor House, where you stayed initially, recently underwent maintenance, and you were among the first guests to occupy it post-renovation. Due to the challenging circumstances Madeira has faced recently, including the airport closure and wildfires, we may have acted too quickly in making these rooms available. We deeply regret that this impacted your experience and will be more cautious in the future.Regarding the air conditioning, we have confirmed that it was activated by our reception team after your room change, and no further issues were reported. Nevertheless, we apologize for any inconvenience this may have caused initially.Our team is known for being exceptionally dedicated and service-oriented, which makes your comment about them not caring at checkout particularly concerning. This may have been a result of the pressure from the events we were managing at the time, but it is certainly not an excuse, and we are truly sorry for this impression.We understand that a stay of only one night might not have been sufficient to fully appreciate the special experience Quinta da Bela Vista can offer. We hope you might consider giving us another opportunity in the future to provide the exceptional experience that so many of our guests enjoy.Thank you once again for your feedback, and we sincerely hope to welcome you back one day.

Thank you for sharing your feedback with us. We are disappointed to hear about your experience with the activities during your stay.Customer satisfaction is our top priority, and your feedback is crucial in helping us improve our services. We would appreciate more specific details about the activities you found lacking so that we can address them promptly. It is important to note that we provided multiple opportunities for feedback during your stay, and we are surprised to hear your comments after indicating everything was satisfactory upon departure.Additionally, alongside the authentic activities and experiences at Quinta da Bela Vista, we offer a variety of outdoor activities, both organized by us and through partnerships with local companies. These include boat trips, nature excursions, and more, showcasing the best of Madeira's offerings.Please reach out to us directly to discuss your concerns further. We are committed to ensuring that all our guests have enjoyable and fulfilling experiences.We look forward to resolving this matter and to potentially welcoming you back in the future.

Thank you for sharing your experience with us.

We are absolutely delighted to receive your glowing review. It warms our hearts to know that your stay with us stands out as the best hotel experience you have ever had. Thank you for choosing us, and we look forward to welcoming you for more cherished memories.

We are delighted you enjoyed your stay.Thank you for the kind words about our property and staff. We hope to welcome you back soon.Warm Regards,Quinta da Bela Vista Team

Thank you for your rating.We hope to welcome you back soon.

Thank you.We are here to make your stay exceptional.Warm regards,Quinta da Bela Vista Team