Ratings based on 157 Verified Reviews

4.6 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 21 Sep 2024
Staff were nice and tried to please but service was slow. Difficult to get staff attention in the restaurant. The hotel was nice but the area was quite desolate. Very limited options for eating (1 village diner, and a couple of bars) The golf nearby was excellent and the pick up service was helpful. We didn’t have a hire car and getting around was hard. We really relied on the pick ups for the guided Levada walks
Comment from Hotel Management
3 Oct 2024 by Marilia Dias, Hotel Management
Thank you for your choice and for sharing your PortoBay experience with us.All the best!Marilia Dias
4 out of 5
by A verified traveler

Posted 25 Aug 2024 on Hotels
There's nothing special to do in the mountain area and the morning is pretty cloudy without view, also there's no view from the room. I expected to have better aroma in the room and in the pool and lobby area. The bad was soft and comfortable, the bath kit was nice, and the breakfast was good.
Comment from Hotel Management
9 Sep 2024 by Marilia Dias, Hotel Management
First of all, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again.Regards, Marilia Dias
4 out of 5
by A verified traveler

Posted 22 Apr 2024 on Hotels
Comment from Hotel Management
4 May 2024 by Marilia Dias, Hotel Management
Thank you,Marilia Dias
4 out of 5
by A verified traveler

Posted 29 Feb 2024
It was close to the airport
Comment from Hotel Management
1 Mar 2024 by Marilia Dias, Hotel Management
Dear Guest, We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.Best regards,
5 out of 5
by A verified traveler

Posted 1 Oct 2023 on Hotels
Comment from Hotel Management
2 Oct 2023 by Marilia Dias, Hotel Management
Thank youMarilia Dias
4 out of 5
by A verified traveler

Posted 7 Sep 2023
Great value. Property is 15 min drive to Funchal and centrally located of renting a car on Madeira. Beware parking is limited on the property.
Comment from Hotel Management
2 Oct 2023 by Marilia Dias, Hotel Management
Thank you Very muchMarilia Dias
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Nov 2022 on Orbitz
5 out of 5
by A verified traveler

Peaceful and Comfortable rest after a hard journey

Posted 28 Jun 2022 on Hotels
Arrived at midnight after a long journey to a helpful smiling face. Most comfortable beds. Lovely and peaceful and quiet. Allowed an extended room check out. Good exercise/swimming pool . Lovely gardens Top marks in every way!
Comment from Hotel Management
29 Jun 2022 by Marilia Dias, Hotel Management
Good afternoon, Thank you for sharing your experience here. We are sure this will help many other guests to choose this hotel for a future stay. We hope to see you again soon. Best regards, Marilia Dias
4 out of 5
by A verified traveler

Lovely

Posted 26 Jan 2022 on Hotels
Lovely small hotel very friendly and the food was very good
5 out of 5
by A verified traveler

Great hotel

Posted 10 May 2021 on Hotels
The staff at the hotel was absolutely amazing, so friendly and helpful, especially Marília.
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