Ratings based on 465 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
The setting and the location
Comment from Hotel Management
16 Jun 2024 by General Director, Hotel Management
Dear Madam, We would like to thank you for giving us your feedback on your stay at Pestana Village & Miramar. We are happy that you enjoyed your stay with us and it was a great honor to have you as our guests If you need any assistance or information, please contact us. Your full satisfaction is of great importance to us all. We hope you had a safe journey back home. With our kindest regards, Gilberto Gouveia General Director
by A verified traveler
Posted 11 Jun 2024
Really enjoyed the stay. Great choice of breakfast and dinner. Staff very helpful and friendly. Highly recommended.
Comment from Hotel Management
15 Jun 2024 by General Director, Hotel Management
Dear Guest, we would like to thank you for giving us your feedback on your stay at Pestana Village. We are happy that you enjoyed your stay with us, and it was a great honor to have you as our guests If you need any assistance or information, please contact us. Your full satisfaction is of great importance to us all. We hope you had a safe journey back home. With our kindest regards, Gilberto Gouveia General Director
by A verified traveler
Posted 5 Mar 2024
Amazing place to relax and enjoy your time off alone or with a partner. Very quiet ans beautiful, has two amazing pools and the people are amazung
Comment from Hotel Management
20 Mar 2024 by Pestana Village & Miramar, Hotel Management
Dear Mr./Mrs. Nemanja, On behalf of our entire team at Pestana Village, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Village.Best regards, Gilberto Gouveia - Manager
by A verified traveler
Posted 4 Mar 2024
by A verified traveler
Posted 17 Oct 2023
Thoroughly enjoyed our stay. Would recommend it to anyone. It helped we had fabulous weather. Thank you to all the staff who looked after us so well.
Comment from Hotel Management
19 Oct 2023 by Rubina Campos, Hotel Management
Dear Mr. David, On behalf of our entire team at Pestana Village, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Village.Best regards, Rubina Campos on behalf of The Team at Pestana Village
by A verified traveler
Great holiday accommodation
Posted 28 Apr 2023 on HotelsThe hotel grounds, pool etc are excellent along with all the staff, always smiling, happy and helpful.
The food was good apart from the Italian night which didn't appear to have a lot of Italian food.
The rooms are clean and spacious but are in need of an update along with the bathrooms imo.
Complimentary shampoo/conditioner would be nice along with bottled water.
Not enough electrical sockets.
Overall a nice hotel and would certainly stay again ☺️
Comment from Hotel Management
5 Jun 2023 by Pestana Village & Miramar, Hotel Management
Dear Mr/Mrs clyde,On behalf of our entire team at Pestana Village & Miramar, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guest's needs. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We were glad to hear that we met your expectations.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Village & Miramar.Best regards, Gilberto GouveiaHotel Manager
by A verified traveler
Posted 12 Mar 2023
Nice hotel with decent facilities, but the wi-fi in my room was awful - couldn't work or make calls using it at all (though it was better in the public areas). Also I found the breakfast buffet rather disappointing, with very little to mark it as Madeiran.
Comment from Hotel Management
14 Mar 2023 by Rubina Campos, Hotel Management
Dear Mr. John, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Village for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,The Team from Pestana Village
by A verified traveler
Posted 13 Nov 2022
A well laid-out hotel, with indoor and outdoor pools, gym, spa and a choice of restaurants and bars
Comment from Hotel Management
14 Nov 2022 by Rubina Campos, Hotel Management
Dear Mr. Terence Anthony, On behalf of our entire team at Pestana Village, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Village.Best regards, The Team at Pestana Village
by A verified traveler from Duvall
Posted 17 Oct 2022
This place had a "nursing home" feel to it. In fact my wife joked she was going to "check me in". I didn't know but apparently Madeira Island has always been an old people place. This was also much different because I thought it was a small boutique place, it is a HUGE place, a corporate place with two hotels joined in the middle
Comment from Hotel Management
21 Oct 2022 by Rubina Campos, Hotel Management
Dear Mr. Edward, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Village for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,The Team from Pestana Village
by A verified traveler
Posted 23 Aug 2022 on Hotels
Fantastic perfect amazing i recommended to everyone who wants a relaxing holidays especially to rubina campos amazing person my biggest thanks to you and all staff...
Comment from Hotel Management
21 Oct 2022 by Rubina Campos, Hotel Management
Dear Mr. David, On behalf of our entire team at Pestana Village, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Village.Best regards, The Team at Pestana Village
