Ratings based on 97 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Clifton
Posted 24 Nov 2024
Fine location hotel with convenient parking, minimal dining options, low quality food and many poorly situated rooms.
by A verified traveler
Posted 11 Oct 2024
The food at the buffet was excellent. Lots of choices. Fresh fruit and salads and a great selection of fish and meats and vegetarian options. Staff are very friendly. It is just west of Funchal so a little quieter but walked into Old Town and had a rental car to explore the island. Lots of great hiking in Madeira. I will come back!!!!
Comment from Hotel Management
12 Oct 2024 by Miguel Medeiros - Hotel Manager, Hotel Management
Dear Mrs. Liane Joyce, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our Hotel. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Royal.Kind regards, Miguel MedeirosHotel Manager
by A verified traveler
Posted 5 Oct 2024
The hotel is very beautiful and yhe staff are friendly and courteous.
Comment from Hotel Management
12 Oct 2024 by Miguel Medeiros - Hotel Manager, Hotel Management
Dear Mr. Richard, Thank you for your feedback on your stay at Pestana Royal. We are pleased to hear that you enjoyed the experience and our team's professional service. Your comments make us proud!!It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Royal, and we look forward to welcoming you again soon.Best regards, Miguel MedeirosHotel Manager
by A verified traveler
Posted 3 Oct 2024
The service and the quality of the food are excellent. The gardens and pools are beautiful and very clean. However, I can't say the same for the rooms. I was very disappointed with the condition of the rooms for a 5 stars hotel, they are old, the carpets are worn and smell damp. The rooms are badly in need to be refreshed/renovated.
Comment from Hotel Management
12 Oct 2024 by Miguel Medeiros - Hotel Manager, Hotel Management
Dear Mrs. Elizabeth, We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologise for any inconvenience caused during your stay. Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Royal.Kind regards,Miguel MedeirosHotel Manager
by A verified traveler from Mississauga
Posted 3 Sep 2024
Awesome experience.... staff, food , pool and the beach walk
by A verified traveler
Perfect
Posted 2 Aug 2024 on HotelsLoved it here, was a nice break for 6 nights.
Would defo come back, lovely food, staff and surroundings.
Thanks Pestana Royal!
Comment from Hotel Management
5 Aug 2024 by Pestana Royal All Inclusive, Hotel Management
Dear Mr.James,On behalf of the entire team at Pestana Royal, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Karina MejiasGuest service Manager
by A verified traveler from Louisville
Posted 9 Jul 2024
Love this resort
Comment from Hotel Management
18 Jul 2024 by Pestana Royal All Inclusive, Hotel Management
Dear Mrs. Helen J,On behalf of the entire team at Pestana Royal, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Karina MejiasGuest Service Manager
by A verified traveler
Posted 27 Jun 2024
Great location! Property a little outdated and food pretty average. Could be a little better but it’s understandable as an all inclusive. Staff is great we lived Conceição Brito from the buffet dining room she was kind, offered tips on where to travel and what to see and was just so adorable. She is amazing!
Comment from Hotel Management
2 Jul 2024 by Rosa Nepomuceno, Hotel Management
Dear Mr. Arturo, Thank you for taking the time to provide us with your feedback on your experience at Pestana Royal. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pestana Royal. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,Rosa Nepomuceno Front office manager
by A verified traveler
Posted 2 Jun 2024
Relaxed and pleasant atmosphere in a tropical garden, two pools with entertainment, exquisite buffet style meals, and champagne all day long
Comment from Hotel Management
4 Jun 2024 by Miguel Medeiros - Hotel Manager, Hotel Management
Dear Mrs. ANTONINA, We were delighted to hear that your recent stay at Pestana Royal was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Royal for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Miguel MedeirosHotel Manager
by A verified traveler
Posted 7 May 2024
We had a lovely stay at Pestana Royal. The food was great, varied and always fresh. The staff were always available and ready to lend a helping hand. Bedroom turn down service was regular and thorough. Would definitely recommend!
Comment from Hotel Management
9 May 2024 by Pestana Royal All Inclusive, Hotel Management
Dear Mr.Leoni, We were delighted to hear that your recent stay at Pestana Royal was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Royal for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Karina MejiasGuest Service Manager
