Ratings based on 80 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Oct 2024
The beautiful flowers and plants in the facility were wonderful! Going for a swim in the pool near the reception was amazing, especially against the mountainous backdrop. The rotation is also gorgeous and worth checking out! Starting here was like staying at a beautiful nature museum.
The two reception staff who served us were extremely helpful and friendly. They allowed us to check out one hour later than usual and invited us to continue using their facilities and amenities after checkout!
Comment from Hotel Management
4 Oct 2024 by Idalina, Hotel Management
Dear Mr./Mrs.Chao On behalf of our entire team at Quinta do Arco by Pestana, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Quinta do Arco by Pestana.Best regards, The Team at Quinta do Arco by Pestana
by A verified traveler
Posted 12 Sep 2024
It was great would come again
Comment from Hotel Management
1 Oct 2024 by Idalina, Hotel Management
Dear Mr./Mrs. Nathan, On behalf of our entire team at Quinta do Arco by Pestana, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Quinta do Arco by Pestana.Best regards, The Team at Quinta do Arco by Pestana
by A verified traveler
Very nice and happy stay
Posted 22 Jun 2024 on HotelsA very nice stay with full of beautiful flower smells.
Comment from Hotel Management
24 Jun 2024 by Ida, Hotel Management
Dear Mr./Mrs. Hotels.com User,On behalf of our entire team at Quinta do Arco by Pestana, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Quinta do Arco by Pestana. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Quinta do Arco by Pestana and regain your trust during your next visit.Warm regards,The Team at Quinta do Arco by Pestana
by A verified traveler
Posted 6 Jun 2024
The villas have horrible beds I had 3 night stay in villa 1 and by second night my back was so sore I was dreading to sleep on that bed … I called front desk and was told I could move to studio for 3rd night … studio was much nicer and bed excellent .. the studio was cheaper and they said could not refund my money so they gave voucher for dinner at next door restaurant .. the grounds are amazing staff very good … avoid villas dirty old and beds horrible!!
Comment from Hotel Management
11 Jun 2024 by Idalina, Hotel Management
Dear Mr./Mrs. christine,On behalf of our entire team at Quinta do Arco by Pestana, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Quinta do Arco by Pestana. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Quinta do Arco by Pestana and regain your trust during your next visit.Warm regards,The Team at Quinta do Arco by Pestana
by A verified traveler from Tucson
Posted 4 Jun 2024
Beautiful surroundings
Comment from Hotel Management
11 Jun 2024 by Idalina, Hotel Management
Dear Mr./Mrs. Oleg, On behalf of our entire team at Quinta do Arco by Pestana, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Quinta do Arco by Pestana.Best regards, The Team at Quinta do Arco by Pestana
by A verified traveler
Posted 18 May 2024
The property was very nice and we were well received
Comment from Hotel Management
4 Jun 2024 by Idalina, Hotel Management
Dear Mr./Mrs. NANCY, On behalf of our entire team at Quinta do Arco by Pestana, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Quinta do Arco by Pestana.Best regards, The Team at Quinta do Arco by Pestana
by A verified traveler
Posted 7 May 2024 on Hotels
Comment from Hotel Management
13 May 2024 by Idalina, Hotel Management
Chère Madame, Cher Monsieur ,GarethAu nom de toute notre équipe du Quinta do Arco by Pestana, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Votre retour est crucial pour nous permettre de continuer à améliorer notre service et à anticiper les besoins de nos hôtes.Nous sommes heureux d’apprendre que nous avons répondu à vos attentes. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Quinta do Arco by Pestana.Cordialement, L’équipe de Quinta do Arco by Pestana
by A verified traveler from Abersoch
Posted 2 Mar 2024
by A verified traveler
Posted 29 Nov 2023
I loved the hammock on our porch! The rose garden was beautiful. Our porch had a view of the sea and the mountains. It was nice to have a separate sitting area and the weather was beautiful to enjoy sitting out on the porch.
Comment from Hotel Management
20 Dec 2023 by Ida, Hotel Management
Dear Mr./Mrs.Gary, Thank you for your feedback on your stay at Pestana Quinta do Arco. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Quinta do Arco, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Quinta do Arco
by A verified traveler
Posted 6 Mar 2023 on Hotels
