Ratings based on 20 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
5.0 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Miami Beach
Posted 23 Dec 2024
A lot of parties after midnight , cannon around 6am and firework as well . Hotel should mention such a thing on the website before guest make reservation
by A verified traveler
Posted 17 Dec 2024
Very friendly and welcoming staff, in a lovely area.
Great location for exploring the island in any direction.
by A verified traveler
Posted 16 Oct 2024
Good all except some ants in the bathroom
by A verified traveler
Posted 7 Sep 2023
The worst experience of my life!
The selected property didn’t let us in the room after a long day out because we had a guest friend and not only that, they blocked our room at 1 am and we couldn’t access the room or the pills I had to take urgently. Very rude front desk stuff told me that I should make my friend leave the property just because I invited for her for a glass of wine until her friend pick her up because she was staying somewhere else. I told the front desk that we are going to leave all of us and that I need my pills and he still wouldn’t let us in the room that I paid for. So I had to call the police to be able to access my room, this is unacceptable we came to visit Madeira for few days only and after a long day out at 1am I could not access my room, and had to call police to be able to get in. I told them I won’t stay at this property because of his rudeness and zero knowledge in customer service, and he would still not let me access my things and my medicine. I was shocked that I had to call police to be able to get my stuff out of there. I expect all the money back! This was the worst experience of my life, I travel the world, Ive been to 40 countries and I never encounter someone that rude and unprofessional!
by A verified traveler
Posted 12 May 2023 on Hotels
by A verified traveler
Posted 17 Apr 2023
What a lovely find! Beautiful village with an easy walk into Funchal along the coast. Amazing decor, good breakfast and lovely rooftop pool - really relaxing with a good choice of restaurants near by. Excellent helpful staff - would definitely go back!
Comment from Hotel Management
28 Apr 2023 by Célia Marques, Hotel Management
Dear Mr. Arti,Thank you for your feedback on your stay at Pestana Fisherman Village. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Fisherman Village, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Fisherman Village
by A verified traveler
Posted 11 Apr 2023
Lovely place to stay right in the centre of Camara de Lobos.
Comment from Hotel Management
28 Apr 2023 by Célia Marques, Hotel Management
Dear Mrs. Linda, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Fisherman Village.Kind regards, The Team at Pestana Fisherman Village
by A verified traveler
Posted 11 Mar 2023 on Hotels
by A verified traveler
Posted 24 Dec 2022 on Hotels
by A verified traveler
Posted 14 Oct 2024
