Ratings based on 975 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Wellingborough
Posted 11 Dec 2024
6th visit to Madeira, 4th stay in the hotel. The rooms are comfortable and all have a balcony. Breakfast is outstanding and the evening bar is quite peaceful and fairly priced.
Excellent
Comment from Hotel Management
14 Dec 2024 by Orlando Araujo, Hotel Management
Dear Mr. Michael,Thank you so much for your kind words and for choosing Pestana Casino Park for your stay. We are truly grateful for your appreciation and are delighted to know that you had a comfortable and enjoyable experience with us. Providing a memorable and relaxing stay for our guests is our top priority, and it's wonderful to hear that we were able to meet your expectations. We look forward to welcoming you back in the future and continuing to offer the exceptional service you deserve. Warm regards, Orlando AraujoHotel ManagerPestana Casino Park
by A verified traveler
Posted 4 Dec 2024
The hotel and grounds are beautiful. The hotel is ocean front and close to everything you could need. Our room and the hotel were kept very clean. The main issue I had throughout my stay was with the staff at the front desk. Every time we needed to go to the front desk, including at check in, we were treated rudely. (*Except for one tall young man with dark hair, he was the exception. Always pleasant and happy to help) You felt as though you were annoying them and information, particularly regarding parking, was inconsistent and at times misleading. I have never been treated so poorly by hotel staff before. I would never stay there again.
Comment from Hotel Management
5 Dec 2024 by Orlando Araujo, Hotel Management
Dear Kimberley,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you loved our hotel facilities. However, we are truly shocked to learn that your experience with our staff did not meet your expectations, as this is not the level of service we strive to provide to our guests. Your comments are invaluable, and we will ensure this feedback is addressed with our team. Providing exceptional service is a priority for us, and we appreciate your insights as they help us improve. We hope to have the opportunity to welcome you back in the future, where we can provide you with an even better experience. Warm Regards,Orlando AraujoHotel ManagerPestana Casino Park
by A verified traveler
Posted 4 Dec 2024
Architecture and design
Comment from Hotel Management
5 Dec 2024 by Orlando Araujo, Hotel Management
Dear Mr. Paul, Thank you so much for taking the time to share your feedback! We are thrilled to hear that you enjoyed your stay with us at Pestana Casino Park. If you have any additional feedback, please do not hesitate to share them with us. Your insights will be greatly appreciated as we strive to provide the highest level of service. We look forward to welcoming you back in the future for another wonderful experience. If there is anything more, we can do to make your next stay even better, please do not hesitate to let us know. Warm Regards,Orlando AraujoHotel ManagerPestana Casino Park
by A verified traveler from Brooklyn
Posted 6 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Orlando Araujo, Hotel Management
Dear Mrs. Oksana,Thank you so much for your kind words and for choosing Pestana Casino Park for your stay. We are truly grateful for your appreciation and are delighted to know that you had a comfortable and enjoyable experience with us. If you have any specific concerns or additional feedback, please do not hesitate to share them with us. Your insights will be greatly appreciated as we strive to provide the highest level of service. We look forward to welcoming you back in the future and continuing to offer the exceptional service you deserve. Warm regards, Orlando AraujoHotel ManagerPestana Casino Park
by A verified traveler
Posted 4 Nov 2024
Need room renovation. Mold in shower
Comment from Hotel Management
8 Nov 2024 by Orlando Araujo, Hotel Management
Der Mrs. Marguili,Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and value your insights. We acknowledge your comments and will take them into consideration as we continuously strive to enhance our guest experience. If you have any further suggestions or specific feedback, please feel free to reach out to us. We hope to have the opportunity to welcome you back in the future. Warm Regards,Orlando AraujoHotel Manager
by A verified traveler
Posted 2 Oct 2024
Great location. Safe for solo travellers.
Comment from Hotel Management
3 Oct 2024 by Orlando Araujo, Hotel Management
Dear Mr. Nick,Thank you so much for your kind words and for choosing Pestana Casino Park for your stay. We are truly grateful for your appreciation and are delighted to know that you had a comfortable and enjoyable experience with us. Providing a memorable and relaxing stay for our guests is our top priority, and it's wonderful to hear that we were able to meet your expectations. We look forward to welcoming you back in the future and continuing to offer the exceptional service you deserve. Warm regards, Orlando AraujoHotel ManagerPestana Casino Park
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
3 Oct 2024 by Orlando Araujo, Hotel Management
Dear Mrs. Paulette,Thank you for taking the time to share your feedback with us. If you have any specific concerns or additional feedback, please do not hesitate to share them with us. Your insights will be greatly appreciated as we strive to provide the highest level of service. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Best Regards, Orlando AraujoHotel ManagerPestana Casino Park
by A verified traveler
Posted 23 Sep 2024
Great experience here. Staff was very friendly and helpful for room change and parking. Had problem with parking ticket machine and they gave me free parking for the little inconvenience. Very central spot. I would definitely recommend and refer.
Comment from Hotel Management
23 Sep 2024 by Orlando Araujo, Hotel Management
Dear Mr. Nick,Thank you so much for taking the time to share your feedback! We are thrilled to hear that you enjoyed your stay with us at Pestana Casino Park. Your positive review is incredibly motivating for our team and serves as a reminder of why we are dedicated to providing the best possible service to our guests. We are delighted that we could contribute to making your stay a pleasant one. We look forward to welcoming you back in the future for another wonderful experience. If there is anything more, we can do to make your next stay even better, please do not hesitate to let us know. Warm Regards,Orlando AraujoHotel ManagerPestana Casino Park
by A verified traveler
Posted 19 Sep 2024
Very nice.
Comment from Hotel Management
27 Sep 2024 by Orlando Araujo, Hotel Management
Dear Mr. Robert,Dear Guest, Thank you very much for choosing our hotel for your stay and for taking the time to share your experience with us. We are extremely happy to hear that your stay was so pleasant and that our team was able to contribute to making your visit memorable. Your opinion is incredibly valuable to us, as we constantly strive to improve and provide the best possible experience for our guests. It is very gratifying to know that we were able to meet your expectations and offer you the comfort and service you deserve. We sincerely hope to have the pleasure of welcoming you back soon for another marvellous stay with us. Should you have any further comments or requests for your next visit, please do not hesitate to reach out to us. We’re here to ensure your future stays are even more enjoyable. Best regards, Orlando AraujoHotel ManagerPestana Casino Park
by A verified traveler from North Vancouver
Posted 10 Sep 2024
Old building ( almost classical) but require updating.
Only first floor ( reception level) nice and fresh, but room level’s tired and very much used.
Location is excellent staff very friendly and helpful.
Comment from Hotel Management
23 Sep 2024 by Orlando Araujo, Hotel Management
Dear Mr. Grzegorz,Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and value your insights. We are glad to hear that you enjoyed certain aspects of your visit. However, we also acknowledge your comments and will take them into consideration as we continuously strive to enhance our guest experience. If you have any further suggestions or specific feedback, please feel free to reach out to us. We hope to have the opportunity to welcome you back in the future. Warm Regards,Orlando AraujoHotel Manager
