Ratings based on 22 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 9 Dec 2023
This is a great, convenient and clean hotel. I would highly recommend it.
5 out of 5
by A verified traveler

Posted 16 Jul 2022
The staff were extremely helpful, coordinated rides for my arrival from the airport and back to the airport. Everyone was very helpful. The breakfasts were lovely!! The location is very near the harbor as well as near restaurants and shopping, it's also very near the new casino.
4 out of 5
by A verified traveler

Posted 12 Apr 2022 on Hotels
Staff were very helpful, property was clean. Good location. Would recommend. Only negative was that the beds really squeaked when you lay down on them - and sound insulation wasn’t the best but would def stay again regardless of these minor points.
Comment from Hotel Management
12 Apr 2022 by Ludgero Costa, Hotel Management
Dear Mrs. Caroline, Our team thanks you for your comment. It was a pleasure having you stay with us. We look forward to seeing you in the near future. Sincerely, Madeira Bright Star Team - By Petit Hotels
5 out of 5
by A verified traveler

Posted 14 Aug 2019 on Hotels
Excellent staff that went above and beyond. Very helpful and in a nice location.
Comment from Hotel Management
15 Aug 2019 by Madeira Bright Star Team, Hotel Management
Dear Ms, Brooke, Our team thanks you for your comment. It was a pleasure having you stay with us. We look forward to seeing you in the near future. Sincerely, Madeira Bright Star Team - By Petit Hotels
4 out of 5
by A verified traveler

Posted 23 Jul 2019 on Hotels
Comment from Hotel Management
23 Jul 2019 by Ludgero Costa, Hotel Management
Estimada Sra. Fátima, a nossa equipa agradece os seus comentários. Foi um prazer recebe-los e numa próxima oportunidade aguardamos pela vossa visita. Atenciosamente, Madeira Bright Star Team
3 out of 5
by A verified traveler

Posted 29 Mar 2019
Did not like the giant cockroach running about the room. Despite the proximity to the ferry terminal we could not get breakfast in time to catch the ferry. Staff were nice though
Comment from Hotel Management
3 Apr 2019 by Madeira Bright Star Team , Hotel Management
Dear Sirs, Our team thank you for your comments. It was a pleasure to welcome you and at the next opportunity we look forward for your visit. We apologize for the inconvenience caused, we will do our best to improve this aspect. Sincerely, Madeira Bright Star Team
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice,small,quiet,friendly staff.

Posted 20 Sep 2018
Nice hotel,close to the beach,centre,good location to walk to all places.
Comment from Hotel Management
26 Sep 2018 by Madeira Bright Star Team , Hotel Management
Dear Sirs, Our team thank you for your comments. It was a pleasure to welcome you and at the next opportunity we look forward for your visit. Sincerely, Madeira Bright Star Team
4 out of 5
by A verified traveler from Horsham

Posted 17 Jun 2018
Nice hotel with good access to Funchal. On side of a hill so there is some uphill walking. Staff very helpful. Cons:- creaky bed, no tea/coffe making facilities in room. balconies are very close.
Comment from Hotel Management
29 Jul 2018 by Madeira Bright Star Team , Hotel Management
Dear Sirs, Our team thank you for your comments. It was a pleasure to welcome you and at the next opportunity we look forward for your visit. Sincerely,
4 out of 5
by A verified traveler

Posted 7 May 2018 on Hotels
Great location. Easy walking distance into and around Funchal. Greeted warmly by reception staff. I cannot remember her name, but she was very friendly and helpful. She gave me advice/suggestions on where i should travel around the island, what foods and drinks to try out and where i could go out to try them. The breakfast buffet was what i expected. The room was clean and tidy. I had a little balcony with 2 chairs and a table that i could use. The only downside in the room was a panel on the wood floor that had been not replaced after damage. And additionally, the bathroom sink tap was leaking. Had to use a towel to soak up the water the 4 nights that i stayed.
Comment from Hotel Management
9 May 2018 by Sérgio Vieira, Hotel Management
Dear Sirs, Our team thank you for your comments. It was a pleasure to welcome you and at the next opportunity we look forward for your visit. We apologize for the inconvenience caused, we will do our best to improve this aspect. Sincerely, Madeira Bright Star Team
5 out of 5
Recommended
for Couples
by A verified traveler from Caterham, Surrey

Bright, modern hotel within easy reach of town

Posted 22 Apr 2017
Pros: Pleasant atmosphere, nice staff, well-appointed room, attractive communal areas. They`ve got it right.
Cons: Couldn`t ask for more at the rates we paid
Location: Short walk to Funchal town centre. Excellent selection of reasonably priced seafood restaurants. The cable car & Monte Gardens are well worth a visit.
Recently refurbished small hotel in a quiet side street overlooking the harbour. Ikea-ish décor. Immaculately clean, swimming pool, friendly & professional staff, buffet breakfasts. 15 minute walk into town. We`ve paid a lot more for a lot less. This was a good experience. Recommended.
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