Ratings based on 428 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Great location in the heart of Old Town. Super convenient. Very mixed experience with staff - some we just simply rude. Majority were unfriendly. It is also worth noting, we're in our mid 50's and we seemed to easily be the youngest guests there by a couple of decades! No disrespect intended but we literally felt we were staying in a senior care home. Adults only is great but this was on another level! The hotel is also very dated internally and they need to invest in bringing it in to C21st! We wouldnt stay again.
by A verified traveler from Avon
Posted 1 Nov 2024
All well but heavy cigarette smoke and smell in the room from chimney neighbors. Looks like many Europeans are all chain smoker's! Staff apologized but the law is not in their favor - nor in favor of nonsmoking guests. At time we had to run the AC at full strength and keep the slider open. Other that - beautiful place, great service and great people!
by A verified traveler
Posted 27 Oct 2024
Very mature clientele in this adult only property. Beautiful ocean front view from our room. Responsive front desk. Rooms were carpeted in main area. Breakfast buffet good selection with slight changes in offerings daily. Steps from the old town - more touristy area so depends what you like.
by A verified traveler
Posted 2 Oct 2024
A great location. Spacious rooms. Disappointed that our seaview room had a wall instead of an iron balcony so could only see the sea if standing up.
Should be sold as a partial seaview room and not charged at the full seaview rate.
Lovely clean property.
by A verified traveler
Posted 8 Sep 2024
All aspects of this hotel were fantastic from the friendly and accommodating staff in the restaurant, bar area , front desk and spa services. The hotel rooftop was excellent and enjoyed the special event of bubbles and sushi. The location was very convenient for walking to many attractions. Nice to have on site parking and the breakfast buffet that was exceptional. We enjoyed staying here and would highly recommend to others.
by A verified traveler
Posted 17 Aug 2024
All excellent
by A verified traveler
Posted 1 Aug 2024
A beautiful property in walking distance to everything in Old Funchal. Our beautiful room was on the ground floor and overlooked the pool and out to the ocean. The staff was helpful and polite. We will be back!
by A verified traveler
Posted 31 Jul 2024 on Hotels
by A verified traveler
Posted 28 Jul 2024 on Hotels
by A verified traveler
Posted 27 Jul 2024
I went in July 2024 and stayed in an ocean front suite. We loved our room, the hotel is beautiful and the staff were very friendly! The location is perfect for walking around, close to many shops and restaurants. The breakfast buffet was delicious and the pool area is clean and relaxing.
