Ratings based on 152 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Sep 2024
by A verified traveler
Posted 24 Aug 2024
Really nice hotel, you definitely need a car as it’s very rural and not much around.
by A verified traveler
Posted 4 Aug 2024 on Hotels
by A verified traveler from London
Posted 9 Jun 2024
While the hotel itself is generally nice, with welcoming staff who always greeted us with smiles, there were several downsides.
Firstly, the hotel's location is both a blessing and a curse. Nestled on a mountain away from the lively atmosphere of Machico, it offers a peaceful retreat. There are no good restaurants or cafes nearby, which makes it difficult if you prefer dining out.
The hotel's promotional images are somewhat misleading- depicting chaise lounges on a grassy lawn, suggesting ample outdoor space for relaxation. In reality, the only outdoor area is a covered terrace with a few rattan sofas and armchairs. During our stay, the terrace doors were only open for one morning.
Breakfast was okay, but the variety was lacking. The breakfast room itself had a peculiar, quiet vibe with soft ambient music playing, which felt more awkward than relaxing.
The gym facilities were quite disappointing. The space is size of a single bedroom, inadequately equipped-consists of a treadmill, a bench, a couple of 3-4kg dumbbells, and a single set of 12 kg weights. Sharing these limited resources with other guests was frustrating.The pool, sauna, and steam room were satisfactory. The daily cleaning process began around 10 am, precisely when many guestswould prefer to use these amenities. The noise from vacuums and cleaners disrupted what should have been a relaxing experience.For those seeking a more engaging and conveniently located accommodation, I recommend looking elsewhere
Comment from Hotel Management
13 Jun 2024 by Comentário da gerência do hotel, Hotel Management
Dear guest,We would like to thank you for your kind review following your recent stay with us. We are really pleased to hear that you had a wonderful stay and we appreciate your excellent rating on our hotel and services.Carmo RodriguesHotel Manager
by A verified traveler
Posted 30 May 2024
Thank you for going out of the way to get us firmer pillows, much appreciated. Staff always accommodating! Beautiful hotel.
Comment from Hotel Management
13 Jun 2024 by Comentário da gerência do hotel, Hotel Management
Dear guest,We appreciate your comments as well as the appraisal you have made to our staff, they are indeed a great asset to the Enotel Santo da Serra. We are grateful for your co-operation and we would like to take this opportunity to send you our best regards and will be delighted to welcome you back in our hotel in the near future.Best Regards,Carmo RodriguesHotel Manager
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
14 May 2024 by Comentário da Gerência do Hotel, Hotel Management
Cher client,Un grand merci pour votre commentaire sur les services de l’ Enotel Golf Santo da Serra.Nous sommes enchantés de voir que nos services satisfont à vos exigences.
by A verified traveler
Posted 10 Feb 2020
Generaly an old hotel could need some refurbishments.
Our room was really humid, we notified the reception but noting was done, no working ventilation in the bathroom.
Some spots of the hotel are not cleaned, dust and spiders found.
The swimming pool had some rust patches.
The breakfast was good on the first day afterwards the quality and quantity went down. One day, no more cheese, only one type of bread no more "Nutella" available only some sad rests of jam available. Salad on the buffet was black and some dead flies could be found in it. We informed the reception and the day after it was better except for the "Nutella" having a sour taste.
Comment from Hotel Management
17 Feb 2020 by Carlos Ramos Hotel Manager, Hotel Management
Dear guest,
Firstly we would like to thank you for taking your time to share your opinion about our hotel. It is very important to us and can always help us to improve.
We feel sorry to read that the Enotel Golf Santo da Serra did not meet your expectations. We always make all our efforts to make sure that our guests have a great time with us.
We take this opportunity to send you our best wishes for both your private and professional life.
Kind regards,
by A verified traveler
Posted 3 Dec 2019
Location and surroundings are very good. The property is very welcome and confortable but some maintenance is required.
Comment from Hotel Management
9 Dec 2019 by Maria Freitas Hotel Manager, Hotel Management
Dear guest,
Thank you for taking your time to share your opinion with other travelers. Your words were much appreciated.
It will be a pleasure to welcome you back.
Best regards,
by A verified traveler
Lovely escape!!!
Posted 18 Oct 2019 on HotelsIt's a very beautiful place and very nice staff. The only complaint was that the heat was not working and they weren't helpful at the desk, but I saw a very old heater outside a room and the cleaner gladly got one for us. It is near the most beautiful golf course in the world! We ate in a wonderful little cafe in the village where they grilled the espetada right in an oven in the wall as you watch! Very peaceful, many walkers.
Comment from Hotel Management
18 Oct 2019 by Maria Freitas Hotel Manager, Hotel Management
Dear guest,
We appreciate your comments as well as the appraisal you have made to our staff, they are indeed a great asset to the Enotel Golf Santo da Serra.
We are grateful for your co-operation and we would like to take this opportunity to send you our best regards and will be delighted to welcome you back in our hotel in the near future.
Best Regards,
by A verified traveler
Posted 4 Oct 2019
O hotel é encantador. Muito simples e recatado mas no bom sentido.
Comment from Hotel Management
2 Dec 2019 by Maria Freitas Director Geral , Hotel Management
Estimado cliente,
Obrigada por partilhar a sua opinião sobre a sua recente estadia no Enotel Golf Santo da Serra.
Agradecemos a sua colaboração e esperamos ansiosamente pela sua próxima visita.
Melhores cumprimentos,
