Ratings based on 729 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
We had some last minute travel difficulty and since we had booked through Expedia, we were stuck paying for the night we missed. Neither Expedia nor the hotel would work with us on that. Understandable because we had missed the window, but we had hoped for more forgiving service given our circumstances. The staff at the front desk was hit or miss. Our first encounter at check in was lovely, but then subsequent interactions and a phone call or two were a bit short. One time I went down with a question and the frontdesk was unmanned with no staff in sight for several minutes so I left.
The room itself was quiet and clean except for the shower which was poorly designed and absolutely flooded the bathroom and into the rest of the room meaning we had to pile towels on the floor to soak up the water which is gross and unsanitary.
by A verified traveler
Posted 3 Dec 2024
We loved everything about the hotel! Wonderful time!
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 22 Nov 2024
I enjoyed my stay. Rooms were comfortable and cleaned daily. Excellent breakfast, lots of options. Staff were outstanding. I would use again.
by A verified traveler
Posted 4 Nov 2024
Stunning hotel with beautiful views of the bay and island, loved the pools and me and my best friend treated ourselves to the amazing spa!
by A verified traveler
Posted 22 Oct 2024
Great value for money considering facilities on offer, food availability and location.
by A verified traveler
Posted 20 Sep 2024 on Hotels
by A verified traveler
Posted 16 Aug 2024 on Hotels
by A verified traveler
Incredible Stay
Posted 15 Jul 2024 on HotelsThis hotel was amazing! The location was great, staff was friendly, the breakfast buffet was really enjoyable, and overall a great hotel. The room I stayed in had an amazing corner view with views toward Funchal, the mountains, and the ocean. The room was very large and comfortable. Even though I did not get to enjoy it, there was also live music in the hotel’s bar area and two pools which looked very lovely. I would definitely consider staying here again the next time I am in Madeira!
by A verified traveler
Posted 11 Jul 2024
I liked the hospitality and reception service. The cleaners were very polite. The staff at breakfast were very kind. Food service was excellent.
