Ratings based on 142 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jan 2025
Great hotel, dedicated and very professional service from staff, and location is perfect. The only cont is parking, there is not at the hotel, and only options are public parking on the street (very difficult to get one spot), or some garage parking few blocks from the hotel. Overall great hotel
Comment from Hotel Management
9 Jan 2025 by Cristina Pérez, Directora General Barceló Funchal , Hotel Management
Dear Federico,Thank you for your review.We are truly pleased to hear that your stay with us was memorable.We understand the challenges you faced with parking. While we are strategically located in the heart of Funchal, close to many attractions and conveniences, we acknowledge that this central position comes with limited parking options. Unfortunately, Barceló Funchal Oldtown does not have its own car park, and we regret any inconvenience this may have caused during your visit.We are delighted that you enjoyed the dedicated service provided by our staff. Our team strives to deliver a professional and personalized experience to all our guests, ensuring their comfort and satisfaction throughout their stay. Additionally, it is great to know that the cleanliness of our rooms met your expectations, as we take pride in maintaining a high standard of hygiene for our guests.Finally, the location of our hotel is indeed one of its most appreciated features. Nestled next to the Cathedral of Funchal and within walking distance to a variety of stores and restaurants, our guests can truly immerse themselves in the vibrant local culture and cuisine.We hope to welcome you again in the future. Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown
by A verified traveler from Conception Bay South
Posted 29 Dec 2024
by A verified traveler
Posted 25 Dec 2024
Great location, responsive staff, very comfortable rooms. No complaints whatsoever!
Comment from Hotel Management
26 Dec 2024 by Cristina Pérez, Directora General Barceló Funchal , Hotel Management
Dear Robert, Thank you very much for your kind feedback.We are thrilled to hear you had an exceptional stay at Barceló Funchal Oldtown.We are delighted that you enjoyed our strategic location, the attentiveness of our staff, and the comfort of your room. It's great to know that the cleanliness of our hotel, the state of our facilities, and the service provided met your expectations. Furthermore, we appreciate your positive remarks on the amenities available in your room, from the 300 thread count cotton sheets and pillow menu to the premium features ensuring your utmost comfort.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown
by A verified traveler
Posted 19 Dec 2024
We were very irritated with the parking situation. There is no onsite parking. Upon checking in we were given two public locations that we can use which were roughly a quarter a mile away. There were no in and out privileges. The parking venue operating hours weren’t convenient for us as we had an early departure flight. Street parking was limited and during our stay, we never found a spot. They were either reserved or occupied.
We contemplated moving to another location, but after realizing the Christmas Market was just around the corner, this more than made up for the parking issue and stayed. We did cut our stay one day as we had no access to our car due to the parking operating hours. We would not have been able to return our car before our flight home.
The hotel is beautiful in a very beautiful surrounding area. There are convenient dining options and one was recommended by a hotel staff which we enjoyed. The hotel served delicious breakfast with so many options accommodating various palate. Most of all, the staff is top notched.
Despite being annoyed with the parking issue, my husband and I ended up loving this hotel and plan to return to this hotel with other family members. If you do stay in this area, ditch the car. It’s just a headache to have one. Taxis are available to distant sites for reasonable rates. In fact, we did not need our car until the last day.
Comment from Hotel Management
20 Dec 2024 by Cristina Pérez, Directora General Barceló Funchal , Hotel Management
Dear Grace,We appreciate that you took the time to share your experience with us.We are truly pleased to hear that your overall experience at Barceló Funchal Oldtown was a positive one.While we are glad to know that our hotel's location proved to be convenient for the Christmas Market, we apologize for the inconvenience you experienced with the parking facilities. We understand the frustration that can arise from limited parking options and appreciate your patience and adaptability in this matter.We are delighted that you enjoyed our diverse dining options and the breakfast selection, which is carefully crafted to cater to a variety of preferences using local and organic produce. Our team takes great pride in providing impeccable service, and it is heartening to know that our efforts have been well-received.Finally, we are pleased that the hotel's aesthetics and the surrounding area contributed to your overall positive impression of your stay. The use of symbolic elements of Madeiran architecture and modern design are indeed integral parts of the Barceló Funchal Oldtown experience.We look forward to the opportunity to welcome you and your family members back to our hotel.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown
by A verified traveler
Posted 18 Dec 2024
Great central location in Funchal.
Comment from Hotel Management
20 Dec 2024 by Cristina Pérez, Directora General Barceló Funchal , Hotel Management
Dear Douglas, Thank you very much for your kind feedback.It's truly rewarding to know that your stay with us left such a positive impression.We are delighted that you appreciated the impeccable cleanliness of our accommodations, the excellent condition of our facilities, and our attentive service. It's fantastic that the amenities in your room added to your comfort and convenience during your stay. Moreover, knowing that our central location in Funchal contributed to the enjoyment of your visit is particularly pleasing for us.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown
by A verified traveler
Posted 8 Dec 2024
Definitely a nice hotel with a lot of amenities offered. Location is right outside the seaside and walkable to the CR7 museum and the cable car. The only reason why I gave 1-star short of full star is that the parking is actually at the hotel of close to the hotel. There are 3 parking solutions given 1) close to the cable car station 2) parking at the Plaza Forum and 3) street parking. The only one that is “close” to the hotel is street parking and given you are in the city it’s actually quite hard to navigate and get to the street parking. The other indoor parking facilities is not 24/7. Some days it actually closes and also a bit of a walk away from the hotel so if you have luggage or other items that can’t be rolled on wheels it may take a few steps to get from parking to hotel. Otherwise it’s a good hotel, very posh. But I definitely wouldn’t say “parking is available” at this hotel because it’s 1) far away and 2) not 24/7 accessible.
Comment from Hotel Management
11 Dec 2024 by Cristina Pérez, Directora General Barceló Funchal , Hotel Management
Dear Solomon Kwong,Thank you for your review.We understand your concerns regarding the parking situation. While we do not have our own car park, we strive to provide convenient solutions, including nearby parking options. Nonetheless, we appreciate your feedback as it helps us seek better alternatives to enhance our guests' convenience.We are delighted that you enjoyed the cleanliness, condition of our hotel, our services, and the room's amenities. It’s great to hear that our location was ideally suited for your exploration of Funchal's seaside attractions, including the proximity to the CR7 museum and the cable car. Our team takes great pride in ensuring the comfort and satisfaction of our guests, and your recognition of these details is truly appreciated.We hope to welcome you again in the future. Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown
by A verified traveler
Posted 7 Dec 2024
Loved our stay in Barcelo. Rooms spacious and bed very comfortable, bathroom clean and good size. Perfect location for everything, the street is amazing.
Breakfast excellent, all you could wish for, and very comfortable reception area. A luxurious hotel with very friendly and helpful staff. We would definitely choose to come to Hotel Barcelo again, our stay was magical!
More drawers for clothes would be useful, also our shower caused water to flow on to the bathroom floor unless we put towels on the entry floor.
Comment from Hotel Management
11 Dec 2024 by Cristina Pérez, Directora General Barceló Funchal , Hotel Management
Dear Marilyn,We appreciate that you took the time to share your experience with us.We are truly grateful for the kind words regarding your recent stay at our hotel.While we are glad to hear about your overall positive experience, we have taken note of the concerns you mentioned about the storage options and the shower design. We understand how important ample storage is to our guests and apologize for any inconvenience caused. Additionally, we are attentive to your comments about the bathroom and will look into ways to improve the shower area to prevent water spillage.We are thrilled that you found our accommodations spacious, our beds comfortable, and our bathrooms clean and well-appointed. Your enjoyment of our diverse and delicious breakfast options brings us great pleasure, and we are proud that our reception area provided you with a sense of luxury and comfort during your stay.Finally, it is a delight to know that our hotel's prime location contributed positively to the enchantment of your visit. Our caring and attentive staff are always on hand to ensure our guests feel welcomed and assisted throughout their stay. We are honored by your intention to return and look forward to creating more memorable moments for you in the future.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown
by A verified traveler
Posted 6 Dec 2024
Excellent
Comment from Hotel Management
11 Dec 2024 by Cristina Pérez, Directora General Barceló Funchal , Hotel Management
Dear Melanie Jane,We appreciate that you took the time to share your experience with us.We are thrilled to hear that your experience at Barceló Funchal Oldtown met your expectations and that you found satisfaction in every aspect of your stay.We hope you had the chance to experience our B-Heaven Rooftop Bar during your stay, with its breathtaking views and tranquil atmosphere, it truly encapsulates the essence of relaxation amidst the vibrant cityscape.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown
by A verified traveler
Posted 5 Dec 2024
We loved our stay at Barcelo Funchal Old Town
Brilliant location and facilities. Lovely staff and the modern fully equipped rooms were spotless.
Wouldn’t stay anywhere else now in Funchalit was perfect.
Comment from Hotel Management
11 Dec 2024 by Cristina Pérez, Directora General Barceló Funchal , Hotel Management
Dear Jacqueline,Thank you for your positive feedback.We are truly honored to hear about your exceptional experience at Barceló Funchal Oldtown.We are pleased that you found our location to be brilliant, surrounded by the lively Avenida do Mar and the historic Cathedral of Funchal, offering both convenience and charm. The team is overjoyed to know that our modern amenities and commitment to cleanliness added to your comfort, and that the efforts of our dedicated staff contributed to a memorable stay. It is great that the attention to detail in our rooms, from the pillow menu to the 300 thread cotton sheets, met your expectations for a five-star experience.We look forward to welcoming you back on a future occasion.Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown
by A verified traveler
Posted 3 Dec 2024
The hotel and room were pretty much as shown online. One small issue with bedding (which is why I'm giving only 4 stars) but that was rectified by the time we returned to room on first day. All staff very warm, friendly and helpful. Breakfast buffet one of the best I have ever experienced. Great location for views, transport to and from airport and for buses to take you around Funchal. Lots of local amenities nearby. Restaurant in hotel a bit pricey but worth it for the quality of food and service provided.
Comment from Hotel Management
4 Dec 2024 by Cristina Pérez, Directora General Barceló Funchal , Hotel Management
Dear Victoria,We appreciate that you took the time to share your experience with us.We are truly happy to hear that your stay with us was a remarkable one.While we are glad to see that most aspects of your stay exceeded your expectations, we regret that there was a small issue with the bedding. Please accept our apologies for this initial inconvenience, and we appreciate your recognition of our team's prompt resolution.We are delighted that our breakfast buffet impressed you with its quality and variety, aligning with our B-LikEat concept that emphasizes organic and seasonal local produce. It's also rewarding to know that you found our staff warm and helpful, as we strive to offer a welcoming and supportive environment for all our guests.Finally, we are pleased that you enjoyed our hotel's prime location and the breathtaking views it offers, along with the comfort and amenities provided in your room. Our commitment to modern, fully-equipped accommodations and exceptional service is a core part of the Barceló Funchal Oldtown experience.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown
