Ratings based on 20 Verified Reviews
3.6 Room cleanliness
3.4 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jul 2023 on Hotels
by A verified traveler
Worst hotel worst service
Posted 7 Sep 2019 on HotelsThe reception was horrible, nobody gave me the right information , even when I’m trying to park my car near the hotel they refused me to park the car and the luggage service was horrible , I asked for not a far room due to my mothers age , no silverware , not food in hotel room , when i asked for water they gave me a glass not a bottle , and in the end of journey they claimed that it was against there policy to give water , the a/c didn’t work , everything was horrible , worst hotel I ever went too, below ratings
Comment from Hotel Management
22 Sep 2019 by Arthur Leopold Leleu, Hotel Management
Dear M.Khadija ,
First of all, we deeply regret to read such a bad review.
Needless to say that we would have been delighted to assist you during your stay shall we had the opportuniy to meet you rather than reading your disatisfaction online.
Obviously our entire team is at your entire disposal and we do regret if we failed to provide you the service you expected.
Be assured that we shared your comments to our concenerned departments in order to improve the quality of our service.
We look forward to welcoming you again for another Melia Experience that we can assure you that will definitely be better !
Best regards,
Arthur Leopold Leleu
Guest Experience Manager
by A verified traveler
5 star service in a ghost town
Posted 20 May 2018 on HotelsThis is one of two Melia properties in the area. The other is the all-inclusive only beach resort. The properties are nice, peaceful, and well kept in the public areas. There were almost no people (guests) that we observed at either property. These are large complexes built up with what feels like just a hope to churn out profit. On this property, they couldn't even be bothered to remove the barcode tags for the Ikea-like furniture. Although new, rooms were already worn.
Location: lots of construction in the area, but no one around and nothing to do. On the negative side, it was surreal - like there had been a zombie attack and we were some of the last humans left. On the plus side, this means a very private beach, which is nice.
Service: Service on the other hand was amazing here! We arrived very late. Mohammed was fantastic. He made it all as easy and comfortable as possible. He even came back to our rooms after taking us there to bring us a couple of bottles of water in case we'd get thirsty. Also, we were leaving very early in the morning after our second night, so we asked for a little breakfast to go (breakfast was included). He said he would arrange something for us and the whole staff had the entire buffet ready an hour earlier! These are just examples of the exemplary service we received!
Comment from Hotel Management
22 Jan 2020 by Arthur Leopold Leleu, Hotel Management
Dear Guest,
Thank you for taking the time to share your experience with us.
We indeed and deeply regret if we did not meet your expectations.
We took well note of your comments and will keep on improving the quality of our service.
However, we are delighted to know that you appreciated the efforts of our teams to go beyong the standard service offering you a tailor-made experience with the arrival and the departure.
We look forward to welcoming you soon again,
Best regards,
Arthur Leopold Leleu
Guest Experience Manager
by A verified traveler
Posted 16 Aug 2024 on Hotels
by A verified traveler
Posted 11 Aug 2024 on Hotels
by A verified traveler
Posted 10 Jul 2024 on Hotels
Tt le personnelle et incroyable surtous amin.pour lenchangement qui a etait fait au niveau des boisson et machine a café le changement c vraiment nimporte quoi café deguelasse cetait mieux lannee derniere
Comment from Hotel Management
13 Aug 2024 by Radisson Blu Garden , Hotel Management
Chere Amina Merci beaucoup pour vos commentaires positifs sur notre personnel, et en particulier sur Amin. Nous sommes ravis que vous ayez apprécié leur service.Nous sommes cependant désolés d'apprendre que les changements apportés au niveau des boissons et de la machine à café n’ont pas été à la hauteur de vos attentes. Nous avons récemment mis en place des ajustements pour améliorer l'expérience de nos clients, mais il semble que cela n'ait pas répondu à vos préférences.Nous prenons vos remarques très au sérieux et allons les transmettre à notre équipe pour réévaluer ces changements. Votre retour est essentiel pour nous aider à offrir un service de qualité.Nous espérons avoir l’occasion de vous accueillir à nouveau et de vous offrir une expérience qui répondra mieux à vos attentes.Cordialement,Equipe Radisson Blu Garden
by A verified traveler
Posted 6 Jul 2024 on Hotels
by A verified traveler
Belle expérience en famille
Posted 4 Oct 2023 on HotelsLe site est très bien fait, ma fille de 4 ans a adoré son expérience. La nourriture du buffet est toujours excellente et variée. Seul problème, une des soirées où nous y étions, les employés du resort ont fait la fête jusqu’à minuit avec la grosse musique et les cris. Nous n’avons pu dormir jusqu’à ce que la fête termine, ce qui nous embête beaucoup. Aussi, la « monitrice » du kids club était assise et écoutait des vidéos YouTube au lieu de jouer avec ma fille. Pour le reste, séjour impeccable.
Comment from Hotel Management
10 Oct 2023 by Yasser Rachidi, Hotel Management
Cher Laurence,Tout d'abord, nous tenons à vous remercier d'avoir choisi l'hôtel Radisson Blu Resorts pour votre séjour à Saidia et d'avoir partagé vos commentaires.Nous avons pris en considération vos observations et espérons améliorer votre prochaine expérience avec nous.Notre unique objectif et de vous satisfaire, nous espérons pouvoir vous en convaincre d’avantage lors de votre prochain séjour parmi nous au Radisson Blu Resorts Saidia.Responsable des Relations avec la Clientèle
by A verified traveler
Posted 31 Jul 2023
Salle de sport sans climatisation, nourriture pas du tout variée tout le temps la même chose, plats sec ou trop sale.
Nous nous somme tromper d’hôtel nous voulions changer pour avoir celui en bord de plage on nous a demander le double du prix pour pouvoir changer.
by A verified traveler
Exellence
Posted 26 Jul 2023 on HotelsJai séjourner 10jour dans cette hotel je vous garanti que tout et impecable le personnel au petit soin lequipe animation vrement au top soukaina et omar vrement que du possitif le buffé variee tres propre tres bon le monsieur qui soccupe de gere la restauration vremnt au petit soin de tous c client je suis 100%satisfaite je recommande a 1000%
