Ratings based on 388 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Santa Clara
Posted 30 Nov 2024
Great property, room and staff
by A verified traveler
Posted 30 Nov 2024
The hotel is in a good and convinient location. We had a room with a view of the lake which was lovely.
The food is mediocre but they charge prices as it would be a five star restaurant. I suggest you don’t eat there. There are increíble restaurants in town.
In addition the service at the restaurant is poor.
by A verified traveler
Posted 29 Nov 2024
Bad Internet service and electricity issues -AC didn’t run till 1130 pm on day 1
Room service pathetic - needed to call them 2-3 times for everything such as a kettle, plates, or even for AC service
We went and got it ourselves on most occasions
Door won’t get locked on its own so can’t say it was safe
Too much noise and music from the restaurant - we were given a room next to restaurant
Basic toiletries not kept on second day
The room decor and furniture and everything else was very dated
They are barely a 3-star hotel; not sure why they even claim them selves to be 5-star. Expedia should not put a 5-star rating to them
by A verified traveler
Posted 17 Nov 2024
1
Comment from Hotel Management
25 Nov 2024 by Xelena Hotel , Hotel Management
Gracias por su comentario y tiempo, nos da mucho gusto saber que disfruto de nuestras instalaciones y servicios, valoramos esto para saber que vamos por el buen camino. Nuestro personal siempre está atento a todas las necesidades de nuestros huéspedes para que puedan aprovechar su tiempo en el hotel al 100%.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Xelena Hotel , Hotel Management
Nos da gusto saber que disfruto su tiempo en nuestro hotel, esto siempre es muy placentero para nosotros, saber que valoran nuestro esfuerzo.
by A verified traveler from Owego
Posted 15 Nov 2024
High end hotel with excellent service and two nice restaurants but located in a remote area away from town. Our first room was less than ideal with a view facing a stone wall but they gave us a free upgrade to a trip,e room with a view off the lake.
Comment from Hotel Management
25 Nov 2024 by Xelena Hotel , Hotel Management
Thank you for your perfect score and time, we are very happy to know that you enjoyed our hotel. We always try to help our guest during their time at the hotel.
by A verified traveler
Posted 15 Nov 2024
Excelente todo
Comment from Hotel Management
25 Nov 2024 by Xelena Hotel , Hotel Management
Gracias por su puntaje perfecto y tiempo, nos da mucho gusto saber que disfruto de nuestro hotel y que cumplimos con sus expectativas.
by A verified traveler
Posted 9 Nov 2024
The hotel is close to Lake Argentino with a nice view of the lake. The hotel has nice facilities, and the amenities are excellent. The breakfast was wonderful. Like most people we met in Argentina, the hotel staff were very friendly and helpful. It was worth every penny of the price.
Comment from Hotel Management
25 Nov 2024 by Xelena Hotel , Hotel Management
We are very pleased to know that we met your expectations and that you recommended us to other guests. We appreciate knowing that you enjoyed our facilities, staff, and service. We always strive to improve.
by A verified traveler from Bay Harbor Iss
Posted 8 Nov 2024
Excellent experience from the moment we checked in. Great view of the Argentine Lake, hotel ambiance, and amicable personnel.
Comment from Hotel Management
25 Nov 2024 by Xelena Hotel , Hotel Management
Thank you for your time and for rated us excellent; we really appreciate this. Our location helps make us one of the best places to relax and recover energy.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Xelena Hotel , Hotel Management
Muchas gracias por su puntaje perfecto y tiempo, nos da gusto saber que cumplimos con sus expectativas.
