Ratings based on 385 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
1
Comment from Hotel Management
25 Nov 2024 by Xelena Hotel , Hotel Management
Gracias por su comentario y tiempo, nos da mucho gusto saber que disfruto de nuestras instalaciones y servicios, valoramos esto para saber que vamos por el buen camino. Nuestro personal siempre está atento a todas las necesidades de nuestros huéspedes para que puedan aprovechar su tiempo en el hotel al 100%.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Xelena Hotel , Hotel Management
Nos da gusto saber que disfruto su tiempo en nuestro hotel, esto siempre es muy placentero para nosotros, saber que valoran nuestro esfuerzo.
by A verified traveler from Owego
Posted 15 Nov 2024
High end hotel with excellent service and two nice restaurants but located in a remote area away from town. Our first room was less than ideal with a view facing a stone wall but they gave us a free upgrade to a trip,e room with a view off the lake.
Comment from Hotel Management
25 Nov 2024 by Xelena Hotel , Hotel Management
Thank you for your perfect score and time, we are very happy to know that you enjoyed our hotel. We always try to help our guest during their time at the hotel.
by A verified traveler
Posted 15 Nov 2024
Excelente todo
Comment from Hotel Management
25 Nov 2024 by Xelena Hotel , Hotel Management
Gracias por su puntaje perfecto y tiempo, nos da mucho gusto saber que disfruto de nuestro hotel y que cumplimos con sus expectativas.
by A verified traveler
Posted 9 Nov 2024
The hotel is close to Lake Argentino with a nice view of the lake. The hotel has nice facilities, and the amenities are excellent. The breakfast was wonderful. Like most people we met in Argentina, the hotel staff were very friendly and helpful. It was worth every penny of the price.
Comment from Hotel Management
25 Nov 2024 by Xelena Hotel , Hotel Management
We are very pleased to know that we met your expectations and that you recommended us to other guests. We appreciate knowing that you enjoyed our facilities, staff, and service. We always strive to improve.
by A verified traveler from Bay Harbor Iss
Posted 8 Nov 2024
Excellent experience from the moment we checked in. Great view of the Argentine Lake, hotel ambiance, and amicable personnel.
Comment from Hotel Management
25 Nov 2024 by Xelena Hotel , Hotel Management
Thank you for your time and for rated us excellent; we really appreciate this. Our location helps make us one of the best places to relax and recover energy.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Xelena Hotel , Hotel Management
Muchas gracias por su puntaje perfecto y tiempo, nos da gusto saber que cumplimos con sus expectativas.
by A verified traveler from owings mills
Posted 1 Nov 2024
Nice property
Not as close to the lake as I expected
Comment from Hotel Management
1 Nov 2024 by Xelena Hotel , Hotel Management
Thanks for your time an score. But we are just 30 mtrs from the lake, I think that what you meant, The lake water has receded and that's why it's not as close to the shore, but we couldn't be any closer, literally, we're just across the street.
by A verified traveler
Posted 18 Oct 2024
The staff is very efficient and courteous. The food is fantastic. I really enjoyed the view from the property and overall experience was outstanding.
Comment from Hotel Management
1 Nov 2024 by Xelena Hotel , Hotel Management
We thank you for your perfect score and comments. We are very pleased to know that you enjoyed our hotel and that our staff provided you with a warm stay.
by A verified traveler
Posted 17 Oct 2024
good
Comment from Hotel Management
1 Nov 2024 by Xelena Hotel , Hotel Management
Thank you for your perfect score and time, we appreciate knowing that everything went well.
