Ratings based on 31 Verified Reviews
4.0 Room cleanliness
3.7 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Oct 2023
by A verified traveler
Posted 1 Jul 2023
Great appartment but the parking in underground car park was very confusing! More instructions are needed to find car spot.
Easy for transport and shopping.
Thanks!
Comment from Hotel Management
20 Jul 2023 by KULA Team, Hotel Management
Hi Lisa,Thank you so much for the positive feedback and we do apologise for the parking arrangement. We definitely can work on the parking instructions.We hope to see you again in the future and feel free to reach out for your next booking.
by A verified traveler
Posted 4 Mar 2023
The property was close to the university & Macquarie Centre. The area surrounding the building was most pleasant.
However, we weren’t provided with the twin room apartment we requested. Instead we were given separate rooms 6 levels apart. I was told this would occur 1 week after booking but you must not advertise something you can’t provide.
There is a lot to be said about written effective communication.
You can not assume travellers will understand different types of cards or tags some hidden discreetly behind name tags.
While I was told to use a code it did not work on the keypad of the building or the car park & I didn’t notice the small black tag on the key ring until another resident pointed it out.
Please write this down on your instructions & don’t use a code if it doesn’t work.
Also don’t provide an option to leave keys in the locked box or the kitchen bench. Don’t leave your keys on the bench in the kitchen as per instructions, you will not be able to access the car park.
If you would like me write effective instructions for a small fee I would be happy to do so.
Comment from Hotel Management
27 Mar 2023 by KULA Team, Hotel Management
Hi Felicity,Thank you for your feedback and we apologise for the last-minute changes regarding your booking. While we are confident that the apartments we advertise are available and at its best state, unfortunate situations can still occur and we will always think of our guests' safety and comfort above all. And at the time, the best solution was to split your booking into two separate functioning apartments. And we aim to update you as soon as we have secured the changes to minimise the inconvenience to be caused.We do have the instructions on our key use and the code use in the guest app that you received during your stay, under the House Manual option on your homepage. Alternatively, we are happy to assist our guests verbally when requested as some would prefer this option. Nonetheless, we are constantly reviewing the functionality of our guest app based on feedback like yours. Thank you for offering in writing the instructions but we do have a dedicated team to work on this.Thank you again for your time and for choosing to stay with us.
by A verified traveler
Posted 25 Jan 2023 on Wotif
This place is beautiful close to everything little far from the city but one bus takes you there we enjoyed walking to the shopping centre it’s 10 minutes walk
Comment from Hotel Management
1 Feb 2023 by KULA Team, Hotel Management
Hi iGor!We're glad you found our property to your liking and we also love walking around Parramatta.We hope to welcome you back in the future.
by A verified traveler
Posted 13 Jan 2023
The communication and check in process was awful.
Comment from Hotel Management
23 Jan 2023 by KULA Team, Hotel Management
Hi Azadeh,We apologise for the shortcoming in communication and check-in process. We do strive to make our digital experience as smooth and comprehensive as possible. We hope you give us another chance in the future.Thank you for booking with us.
by A verified traveler
Posted 4 Jan 2023 on Wotif
In the apartment everything was great, as we expected. We enjoyed our stay. The only improvement could be if the car parking is easier… Someone put a nasty note on my car, while I parked in a “visitor” market spot.
Comment from Hotel Management
23 Jan 2023 by KULA Team, Hotel Management
Hi Balint!Thank you for your positive feedback and we're glad you enjoyed your stay.We apologise for that nasty note in the parking area! Someone was not having a good day.We hope to welcome you back in the future. :)
by A verified traveler
Posted 23 Dec 2022 on Wotif
Nothing good to say
Comment from Hotel Management
23 Jan 2023 by KULA Team, Hotel Management
Hi David,We apologise for the disappointing stay. We do strive to make our digital experience as smooth as possible and we hope that whatever issues you had with the apartment, our team attended to with the best efforts. We hope you give us another chance in the future.Thank you for booking with us.
by A verified traveler
Posted 22 Dec 2022
Great
Comment from Hotel Management
23 Jan 2023 by KULA Team, Hotel Management
Hi Hai!Thank you so much for the feedback and we hope to welcome you back in the future.Have a lovely day.
by A verified traveler
Posted 21 Dec 2022 on Wotif
Where it was located. Close to the mall and train station. More convenient.
Comment from Hotel Management
23 Jan 2023 by KULA Team, Hotel Management
Hi Anjelistica!Thrilled to know you find our apartment and location convenient. We hope to see you again soon.Have a wonderful week ahead.
by A verified traveler
Posted 18 Dec 2022 on Wotif
very spacious appartments with everything required
Comment from Hotel Management
23 Jan 2023 by KULA Team, Hotel Management
Hi Tina!Glad you found our apartments spacious and sufficient and we hope to welcome you back in the future.Have a great day.
