Ratings based on 142 Verified Reviews
2.3 Room cleanliness
3.1 Service & staff
2.6 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Sep 2024
Exceptional Experience 👍
Comment from Hotel Management
13 Sep 2024 by Customer Care Team, Hotel Management
Dear Rosa, thank you so much for your feedback! We're thrilled to hear you had an exceptional experience with us. Looking forward to welcoming you back!Warm regards,Guest Experience Team
by A verified traveler
Posted 29 Aug 2024
The front desk receptionist was very nice, and the room was ok. Good for a quick stay.
Comment from Hotel Management
31 Aug 2024 by Customer Care Team, Hotel Management
Dear Johanna, thank you for your feedback! We’re glad to hear you found our front desk receptionist very nice and that the room met your needs for a quick stay. We hope to provide an even better experience for you in the future.Warm regards,Guest Experience Team
by A verified traveler
Posted 9 Aug 2024
The staff was great . The place was dirty, dingy, hallways smelled and the heat was overwhelming when you stepped into hallways. I booked this hotel for price, location and the POOL due to it being HOT SUMMER the pool was closed and disrepair looked abandoned so I called the front desk was folded it hasn’t been in working order in over 2 YEARS!!! So I would not recommend this place.
Comment from Hotel Management
12 Aug 2024 by Customer Care Team, Hotel Management
Dear Teresa, thank you for your feedback. We're glad to hear that you found our staff to be great. However, we're sorry to learn about the issues with cleanliness, the condition of the hallways, and the pool. It’s disappointing to hear that the pool was not operational during your stay. We understand how important these amenities are, especially in hot weather. We’re taking immediate steps to address the concerns you’ve raised, including improving the maintenance and communication regarding our facilities. Your feedback is invaluable, and we hope to have the chance to provide you with a better experience in the future.Warm regards,Guest Experience Team
by A verified traveler
Posted 26 Jul 2024
Comment from Hotel Management
30 Jul 2024 by Customer Care Team, Hotel Management
Dear Yvener, your perfect rating means the world to us! We're thrilled that you had such a wonderful experience during your time at our hotel. We look forward to having you back with us soon. Warm regards,Guest Experience Team
by A verified traveler
Don’t do it
Posted 18 Jun 2024 on HotelsDisgustingggg. Sheets were nasty and obviously not changed. Smelled disgusting. Everything was dirty really didn’t look as if it had been cleaned at all. “Balcony” doors were screwed shut. Had 2 conjoining rooms and inner parts of those doors were covered in mold and filth. Pool was empty and closed but didn’t see anything about that when I booked. Spend a few extra bucks and go literally anywhere but here. EASILY the scariest and nastiest place I’ve ever stayed in.
Comment from Hotel Management
19 Jun 2024 by Customer Care Team, Hotel Management
Dear Kelsie, we are deeply sorry to hear about your recent experience at our hotel. It is distressing to learn that your room did not meet our usual high standards of cleanliness and comfort. This is unacceptable, and we are investigating this issue with our housekeeping team to ensure that such lapses do not recur. We apologize for any inconvenience caused by the balcony doors being sealed shut and the pool being unexpectedly closed; we understand how frustrating this must have been. Your feedback regarding our staff, service, and overall property conditions is also concerning, and we will address these matters internally to improve our service delivery. Please know that your comments are taken seriously, and we are committed to making the necessary improvements to enhance our guests' experience. If there is anything else you would like to share or if there's anything we can do to make this right for you, please do not hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Warm regards,Guest Experience Team
by A verified traveler
Posted 9 Jun 2024 on Hotels
Comment from Hotel Management
11 Jun 2024 by Customer Care Team, Hotel Management
Dear Kyle, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Warm regards,Guest Experience Team
by A verified traveler from Pachuta
Posted 16 May 2024
Old building, stinks, not finished; there was no coffee pot in the room and the coffee they made for breakfast had to be poured out, undrinkable. Orange juice and apple juice tasted like cleaner and couldn't drink it either. The swimming pool had grass growing in it and around it on the cement. Overall, this place deserves a bad score. I've stayed at a lot of the Wyndham motels and was truly satisfied but this place is just horrible.
Comment from Hotel Management
17 May 2024 by Customer Care Team, Hotel Management
Dear James, we're sincerely sorry to hear about your disappointing experience during your stay with us. Your feedback is incredibly valuable, and we deeply apologize for falling short of your expectations. It's unacceptable that you encountered cleanliness issues, a lack of amenities in your room, and unsatisfactory breakfast offerings. Additionally, we're concerned about the state of our swimming pool and the overall condition of our property. Please know that we take your comments seriously, and we're actively handling these issues to ensure they are promptly resolved. We understand your frustration, and we're committed to regaining your trust. If there's anything else we can do to make amends or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,Guest Experience Team
by A verified traveler
Posted 23 Apr 2024
Its owned by the same people who owned econlode (Sheesh!) I wish id known. same staff for the most part
rude . James, Robby and the late night lady that works front deskand Travis.
still awesome.
they have an housekeeper (Indian) who walks in gust rooms with out notice and then acts like she can't speak English. when you tell management they say oh yeah that's *** but she still works for them.
by A verified traveler
Posted 22 Apr 2024 on Hotels
Cigarette ashes on the floor of the room in a non smoking room, bathroom dirty, key would not open outside door
by A verified traveler
One night stay
Posted 21 Apr 2024 on HotelsNot horrible if you just want a bed. Old Howard Johnson. Bathroom needs major update as tiles were falling off wall. Don’t think floors have been swept/mopped in a while as there was stuff all over them. Some holes in sheets/comforter. Would not shower here
