Ratings based on 147 Verified Reviews
2.3 Room cleanliness
3.1 Service & staff
2.6 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
I really enjoyed the staff. Especially the dark skin lady with the most beautiful smile. She made the stay comforting.
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear Krista, thank you for your kind feedback! We’re so happy to hear that our staff made your stay enjoyable, and we’ll be sure to pass along your compliment to the team. We strive to create a welcoming and comforting environment for all our guests, and it’s wonderful to know that we succeeded in making you feel at home. We look forward to welcoming you back for another great stay!Warm regards,Guest Experience Team
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear Robin, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Warm regards,Guest Experience Team
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear Renee, we're ecstatic to receive your positive rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We look forward to having you back with us soon! Warm regards,Guest Experience Team
by A verified traveler
Posted 11 Sep 2024
Exceptional Experience 👍
Comment from Hotel Management
13 Sep 2024 by Customer Care Team, Hotel Management
Dear Rosa, thank you so much for your feedback! We're thrilled to hear you had an exceptional experience with us. Looking forward to welcoming you back!Warm regards,Guest Experience Team
by A verified traveler
Posted 29 Aug 2024
The front desk receptionist was very nice, and the room was ok. Good for a quick stay.
Comment from Hotel Management
31 Aug 2024 by Customer Care Team, Hotel Management
Dear Johanna, thank you for your feedback! We’re glad to hear you found our front desk receptionist very nice and that the room met your needs for a quick stay. We hope to provide an even better experience for you in the future.Warm regards,Guest Experience Team
by A verified traveler
Posted 9 Aug 2024
The staff was great . The place was dirty, dingy, hallways smelled and the heat was overwhelming when you stepped into hallways. I booked this hotel for price, location and the POOL due to it being HOT SUMMER the pool was closed and disrepair looked abandoned so I called the front desk was folded it hasn’t been in working order in over 2 YEARS!!! So I would not recommend this place.
Comment from Hotel Management
12 Aug 2024 by Customer Care Team, Hotel Management
Dear Teresa, thank you for your feedback. We're glad to hear that you found our staff to be great. However, we're sorry to learn about the issues with cleanliness, the condition of the hallways, and the pool. It’s disappointing to hear that the pool was not operational during your stay. We understand how important these amenities are, especially in hot weather. We’re taking immediate steps to address the concerns you’ve raised, including improving the maintenance and communication regarding our facilities. Your feedback is invaluable, and we hope to have the chance to provide you with a better experience in the future.Warm regards,Guest Experience Team
by A verified traveler
Posted 26 Jul 2024
Comment from Hotel Management
30 Jul 2024 by Customer Care Team, Hotel Management
Dear Yvener, your perfect rating means the world to us! We're thrilled that you had such a wonderful experience during your time at our hotel. We look forward to having you back with us soon. Warm regards,Guest Experience Team
by A verified traveler
Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
10 Jul 2024 by Customer Care Team, Hotel Management
Dear Aalia, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Warm regards,Guest Experience Team
by A verified traveler
Extremely unsatisfied
Posted 6 Jul 2024 on HotelsThe front desk gentleman was very helpful. The patio door was bolted shut, the pool was non-existent and the spa was full of rain water and debris. Although it appeared that the floor in the bathroom was fairly new I watched a bug slide underneath it. The only redeeming quality of the stay was the front desk staff. Extremely unhappy with the conditions and would never recommend this location to anyone. There were children roaming the hotel late at night with no shoes and they were still roaming the hotel at 6 am upon checkout. It also appeared that the very end room on the bottom floor had been occupied for a long time and there was garbage and debris all around the outside of the room.
Comment from Hotel Management
9 Jul 2024 by Customer Care Team, Hotel Management
Dear Wendy, thank you for bringing these concerns to our attention. We sincerely apologize for the issues you experienced during your stay. It is disheartening to hear about the problems with the patio door, pool, spa, and cleanliness issues in your room. Please rest assured that we take your feedback seriously and will address these issues with our team immediately to prevent recurrence. We apologize for falling short of your expectations and regret any inconvenience caused. Your feedback is invaluable to us, and we will use it to make necessary improvements. We hope to have the opportunity to regain your trust and welcome you back for a more pleasant experience in the future.Warm regards,Guest Experience Team
by A verified traveler
Don’t do it
Posted 18 Jun 2024 on HotelsDisgustingggg. Sheets were nasty and obviously not changed. Smelled disgusting. Everything was dirty really didn’t look as if it had been cleaned at all. “Balcony” doors were screwed shut. Had 2 conjoining rooms and inner parts of those doors were covered in mold and filth. Pool was empty and closed but didn’t see anything about that when I booked. Spend a few extra bucks and go literally anywhere but here. EASILY the scariest and nastiest place I’ve ever stayed in.
Comment from Hotel Management
19 Jun 2024 by Customer Care Team, Hotel Management
Dear Kelsie, we are deeply sorry to hear about your recent experience at our hotel. It is distressing to learn that your room did not meet our usual high standards of cleanliness and comfort. This is unacceptable, and we are investigating this issue with our housekeeping team to ensure that such lapses do not recur. We apologize for any inconvenience caused by the balcony doors being sealed shut and the pool being unexpectedly closed; we understand how frustrating this must have been. Your feedback regarding our staff, service, and overall property conditions is also concerning, and we will address these matters internally to improve our service delivery. Please know that your comments are taken seriously, and we are committed to making the necessary improvements to enhance our guests' experience. If there is anything else you would like to share or if there's anything we can do to make this right for you, please do not hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Warm regards,Guest Experience Team
