Ratings based on 994 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
The location was very ghetto and not kept up very well. Too many loitering people around, and overall a disappointment.
Comment from Hotel Management
25 Sep 2024 by Guest Relations Management, Hotel Management
Hi Lonnie! Thank you for sharing your experience. We're sorry to hear that the location and surroundings did not meet your expectations. Your feedback is valuable, and we'll ensure it is reviewed as we work to improve both the upkeep and overall guest experience. We hope for the chance to provide a more positive stay next time.
by A verified traveler
Posted 22 Sep 2024
Beds were very comfortable and the room was dated but clean. Noise during the night was the only issue.
Comment from Hotel Management
23 Sep 2024 by Guest Relations Management, Hotel Management
Hi Rebecca! Thank you for sharing your experience. We're glad to hear you found the beds comfortable and the room clean. We're sorry to hear about the noise disturbance and will work on improving this for future guests. Your feedback is valuable, and we appreciate your understanding.
by A verified traveler
Posted 7 Sep 2024
It was easy and quick to book. Great place for an overnight stay
Comment from Hotel Management
8 Sep 2024 by Guest Relations Specialist, Hotel Management
Hi Brenda,Thank you for your positive feedback! We're thrilled to hear that you found the booking process easy and appreciated our hotel for your overnight stay. Our team works hard to ensure a seamless experience for our guests, and it’s great to know that we met your expectations. We’re always aiming to provide comfort and convenience, and your review encourages us to continue doing so. We look forward to welcoming you again whenever your travels bring you our way.
by A verified traveler
Posted 3 Aug 2024
Comment from Hotel Management
24 Aug 2024 by Guest Relations Management, Hotel Management
Hi Emma! Thank you for your 4-star rating! We're glad to hear you had a good experience. Your feedback is appreciated, and we look forward to welcoming you back for an even better stay next time.
by A verified traveler
Posted 30 Jul 2024
I was quiet and clean
Comment from Hotel Management
1 Aug 2024 by Guest Relations Management, Hotel Management
Hi Charles! Thank you for your 5-star review! We're delighted to hear you enjoyed a quiet and clean stay with us. We hope to welcome you back soon!
by A verified traveler
Posted 20 Jul 2024
There were bugs in my room. I told them about it and they said that they had just sprayed two days earlier. So that was to be expected
Comment from Hotel Management
25 Jul 2024 by Guest Relations Management, Hotel Management
Hi Brenda! We apologize for the inconvenience you experienced with bugs in your room. This is certainly not the experience we want for our guests. It’s concerning to hear that the issue wasn’t addressed more effectively after your report. We appreciate you bringing this to our attention, and we will use your feedback to improve our pest control procedures. Thank you for letting us know, and we hope you'll consider staying with us again in the future.
by A verified traveler
Posted 18 Jul 2024
Comment from Hotel Management
20 Jul 2024 by Guest Relations Management, Hotel Management
Hi Steven! Thank you for the perfect score! We're delighted that you enjoyed your stay and found everything to your satisfaction. Your compliments are a great reward for our team. We hope to have the pleasure of welcoming you back for another memorable visit!
by A verified traveler
Posted 15 Jul 2024
I filled out a pre-check-in online and it was for nothing. When I checked in I had to fill out the same paperwork, I had already done previously at the check-in area. What is the point of the pre-check-in!¿!? The door to the room needs to be updated. Light can be seen peaking through (around the frame). And the peephole was distorted as you looked through it.
Comment from Hotel Management
16 Jul 2024 by Guest Relations Management, Hotel Management
Hi William! Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the pre-check-in process and the issues with the room door and peephole. It's frustrating to have to fill out paperwork twice, and we will review our check-in procedures to improve efficiency. Your comments about the door needing updates and the distorted peephole are noted, and we will address these maintenance concerns promptly. We appreciate your input and hope to provide you with a better experience during your next stay.
by A verified traveler
Posted 11 Jul 2024
Comment from Hotel Management
3 Aug 2024 by Guest Relations Management, Hotel Management
Hi Neelkamal,Thank you for your 4-star rating! We're glad to hear you had a good experience. Your feedback is valuable to us, and we'll use it to strive for an even better stay next time. We look forward to welcoming you back soon!
by A verified traveler
Posted 7 Jul 2024
Comment from Hotel Management
10 Jul 2024 by Guest Relations Management, Hotel Management
Hi Sumarca! Thank you for taking the time to share your feedback. We're deeply disappointed to hear about your recent experience with us. We understand your frustration and apologize for any inconvenience caused during your stay.Rest assured that we are investigating the matter internally to ensure this does not happen again. Your feedback helps us improve, and we hope to have the chance to provide you with a much-improved experience in the future.
