Ratings based on 321 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
I stayed there with my family. The hotel room was clean, well maintained and the staff were very nice and helpful. We enjoyed our stay.
Comment from Hotel Management
25 Nov 2024 by Mike Huffman , Hotel Management
Thank you so much for your feedback! We hope to see you again soon!
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Mike Huffman , Hotel Management
Thank you for your feedback. We use your feedback to improve.
by A verified traveler
Posted 23 Nov 2024
The property and staff were great however there was an issue with the payment thru Expedia. I almost didn't get the room after traveling 14 hours . I was so frustrated after traveling the whole day and making the reservation in advance. The staff apologized and said it happens frequently.
Comment from Hotel Management
24 Nov 2024 by Mike Huffman , Hotel Management
Thank you for your feedback. We use your feedback to improve.
by A verified traveler
Posted 23 Nov 2024
Great front desk person, clean comfortable room!
Comment from Hotel Management
24 Nov 2024 by Mike Huffman , Hotel Management
Thank you for your feedback. We use your feedback to improve.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Gelo, Hotel Management
Hi Jay,Thank you for your 5-star support! It means so much to our team, and we’re delighted you had such a positive experience. We look forward to having you stay with us again soon! If you need anything, feel free to contact our office.- The Staff at Garner Macon West
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Mike Huffman , Hotel Management
Thank you for your feedback. We use your feedback to improve.
by A verified traveler
Posted 8 Nov 2024
Front desk staff was friendly :)
Comment from Hotel Management
11 Nov 2024 by Gelo, Hotel Management
Hi Zoe,Thank you for sharing your experience. We’re glad to hear our front desk staff made a positive impression. If there’s anything we can improve for future visits, please let us know!- The Staff at Garner Macon West
by A verified traveler
Posted 4 Nov 2024
Very nice staff. Clean rooms. Well lit for walking dog,
Comment from Hotel Management
5 Nov 2024 by Mike Huffman , Hotel Management
Thank you for your feedback. We use your feedback to improve.
by A verified traveler
Posted 4 Nov 2024
The remote for the TV did not work and no one was available for help.
Comment from Hotel Management
5 Nov 2024 by Mike Huffman , Hotel Management
I will look into this matter asap. I do apologize for any inconvenience this may have caused.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Gelo, Hotel Management
Hi Kathy,Thank you for your review. We appreciate your 5-star review! It’s our goal to provide the best experience possible, and we’re so glad you enjoyed your stay. Please keep us in mind for your next trip—we’d be delighted to welcome you back!- The Staff at Garner Macon West
