Ratings based on 801 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
At first it seemed clean and then we went to bed, getting up in the night to use the rest room there were big roaches in the tub plus the little baby ones
Comment from Hotel Management
25 Nov 2024 by Manager, Hotel Management
Hello Irene, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 30 Oct 2024
I arrived late and departed early. The hotel is located in a developing area and very nice. The parking lot was well-lighted and the only interactions with staff was cordial. We had all we needed and expected. The room was nice.
Comment from Hotel Management
1 Nov 2024 by Manager, Hotel Management
Hello Joseph,We are pleased to hear that you found our hotel's location in a developing area to your liking and that our parking lot was well-lit. It's great to know that you had all you needed and expected during your stay, and we're glad you found the room to be nice. Thank you for sharing your experience with us.
by A verified traveler
Posted 15 Oct 2024
Not happy that we were told after evacuating that we could have the room for another day when we checked in late only to receive a phone call waking us up to say we couldn’t because of he hotel was fully booked and we needed to leave . The desk attendant should not have told us that they said over the phone and then they gave us an extension for check out which gave us time to find another hotel but the maid service was banging on the door for us to hurry up and check out so they could clean our room and go home since it was the last room they had to clean, and so we tried to hurry up but we had a lot of things to move since we had evacuated and there were three of us . A 92, year old , myself and my daughter all trying to hurry after rushing the previous day to evacuate Florida from the hurricane and driving in rain and traffic the previous day! The maids were unhappy and they let us know how inconvenient we were.
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello marianne,We apologize for any confusion regarding your room extension request and the inconvenience you experienced during your stay. We strive to accommodate all guests to the best of our ability and will address your feedback with our team to ensure a more seamless experience for future guests. Your comfort and satisfaction are important to us, and we appreciate you bringing this to our attention.
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Manager, Hotel Management
Hello Keonna,We are happy to hear that you had a pleasant experience during your stay with us. Should you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back in the future.
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Manager, Hotel Management
Hello Dana, We appreciate you taking the time to review your recent stay with us. We hope you had an enjoyable experience and look forward to welcoming you back in the future.
by A verified traveler from Baxter
Posted 28 Sep 2024
Great room and service.
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Mike,We are delighted to hear that you enjoyed our room and service during your stay. We strive to provide a pleasant experience for all our guests. Should you need any assistance in the future, please feel free to reach out to us.
by A verified traveler
Posted 22 Sep 2024
Will use again when on Macon!
Comment from Hotel Management
25 Sep 2024 by Manager, Hotel Management
Hello Barbara,We are thrilled to hear that you enjoyed your stay with us in Macon! We appreciate your positive feedback and look forward to welcoming you back in the future for another great experience.
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Manager, Hotel Management
Hello Erick,We're thrilled to hear that you enjoyed your stay with us! Please feel free to reach out if you have any further comments or concerns. We look forward to welcoming you back soon!
by A verified traveler
Posted 18 Aug 2024
Old mediocre
Comment from Hotel Management
20 Aug 2024 by Manager, Hotel Management
Hello Ronald, We appreciate your feedback and regret to hear that your experience did not meet expectations. We take all comments seriously and will use this to improve our services. Thank you for bringing this to our attention.
by A verified traveler from Burleson
Posted 12 Aug 2024
"A Night at the Comfort Inn Suites: Where Snoring Outshines Freeway Noise!"
We spent a night at the Comfort Inn Suites in Macon, Georgia, and it was a delightful experience. Our double queen room, complete with a pull-out sofa bed, mini fridge, microwave, and coffee maker, was roomy, clean, and comfortable. It had all the basics a family could ask for. Despite being next to the freeway, the only noise we heard was the symphony of snores from our room!
Breakfast was a highlight, with fluffy biscuits and gravy that could make a Southern grandma proud. The kids devoured waffles and eggs, while we enjoyed the coffee and juice variety, fresh fruit, sausage, toast, bagels, pastries, milk, and yogurt. It was a hearty breakfast that fueled our day.
The kids loved the indoor pool, which was a big plus. The hotel may be a bit out of date, but they take good care of the premises. The service exceeded our expectations, and the price was great through Expedia. Five stars for a stay that was as comfortable as it was memorable!
Comment from Hotel Management
14 Aug 2024 by Manager, Hotel Management
Hello Monique,We are thrilled to hear that your stay at Comfort Inn Suites in Macon, Georgia was delightful and memorable! It's wonderful to know that our double queen room with its amenities suited your family well. We are pleased that you found our breakfast offerings satisfying, and it's great to hear that the kids enjoyed the indoor pool. Thank you for highlighting our dedicated service; we're delighted to have exceeded your expectations. Your high rating and kind words mean a lot to us ÔÇô we hope to welcome you back in the future!
