Ratings based on 249 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Aug 2022
by A verified traveler
Posted 6 Aug 2022 on Hotels
Stop over hotel great value with friendly helpful staff
Comment from Hotel Management
15 Aug 2022 by JLM, Hotel Management
Thank you for your feedback. We look lorward to seeing you very shortly.
by A verified traveler
Posted 30 Jul 2022
Toilet flush dodgy. Bedlight not working. Sealant around the bath is black in places. The restaurant is very good with fery helpful staff. The food is excellent and with the cost of drinks is vety goid value for money. Despite the small drawbacks I would recommend thus hotel for a short stay.
Comment from Hotel Management
30 Jul 2022 by jlm, Hotel Management
Dear sir,
Thank you for your feedback. We inform you that we are working on a project of bathroom renovation.
We look forward to seeing you another time.
Best regards.
by A verified traveler
Good but basic
Posted 28 Feb 2022 on HotelsNo frills, cheap hotel within walking distance of the city center. A bit on the older side, but basic amenities are provided.
Comment from Hotel Management
14 Mar 2022 by JLM, Hotel Management
Dear Sir,
Thank you for taking the time to answer this enquirie. Your comment are important to us to improve our services and product.
We look forward to welcoming you again
by A verified traveler
Nice Hotel
Posted 7 Nov 2021 on HotelsNice hotel easy to drive to with onsite parking and not too far to walk to the centre of town.
Comment from Hotel Management
8 Nov 2021 by JLM, Hotel Management
Thank you for your comments. We hope to welcoming you another time for a stopover in Mâcon
by A verified traveler
Disapointing French stay in Hotel Escatel,Macon Fr
Posted 9 Jul 2019 on HotelsNo staff or availability of food on a Sunday night !
Comment from Hotel Management
10 Jul 2019 by jlm, Hotel Management
Dear Sir,
You cannot blame us for having the restaurant closed on Sunday night as well as the reception desk closed as well. Futhermore you have all the instructions on the hotel guide in your room.
by A verified traveler
Posted 16 Apr 2019 on Hotels
Hotel was different as they do not have a receptionist after hours and you have to use a machine to check in. Was a little confusing and does not allow you to interact and or get questions answered if you arrive late. Night enterance could use more lighting for security and safety reasons. Lights in the stairs did not work but they had place a lamp to help until it could be fixed. Beds and pull-out beds were very comfortable, linen was nice along with towels. Breakfast in the morning was very fresh and plentiful.
Place has tons of potential and during a busier time it looks like it would be great to stay at. Staff was very nice
Comment from Hotel Management
23 Apr 2019 by Jean-Luc, Hotel Management
Dear Sir,
Thank you for your comments. As you notice, we adapt our openings hours to the activity. As many hotels in the word, we take advantage of the new technologies such as machine to check-in beyond opening hours of the reception desk.
We regret the disagreement encountered with the electric problem in the stairs to access to the different floors. Light has been fixed the day after.
Best regards.
by A verified traveler
Posted 16 Feb 2019
Not quite as expected.
Room was small but clean, as was the linen.
Restaurant only open until 9pm and when we arrived at 8.30 there wasn't a great deal left as it was all being cleared away.
When it came time to pay the Waiter blatantly tried to overcharge me by €40. We were a family of 4 - 2 adults and 2 young children , he charged us for 3 adults and 1 child and also charged us the weekend buffet price which was an extra €10 per person (it wasn't a weekend).
Luckily my schoolgirl French was good enough to notice and point it out - he didnt even try to apologise and I fear that he tries this trick with all unsuspecting English families.
Not a hotel I would go back to or recommend to friends and family.
Comment from Hotel Management
3 Mar 2019 by Jean-Luc, Hotel Management
Dear sir,
We regret that you have not been fully satisfied because of a mistake made by the waiter at the restaurant. I just want to point that the waiter gave you the bill to check it before payment. Mistakes may happen in any restaurant in any country even in your country. When you give the bill to the guest before charging him, et shows that we are very carefull with this matter and we do not try to overcharged our guest.
by A verified traveler from Paris
Posted 13 Jun 2018
At first the reception person wasn't friendly but I didn't mind so much. What I think was terrible is that when I wanted to leave the hotel early, around 7am, I found a group of 50 or so people in the corridor. As I got to the corridor door o saw it was because the door out was locked!!! I've never been trapped inside a hotel my entire life and it's unpleasant. I used the telephone to call but most numbers were not working (there were no instructions whatsoever how to call or get out). I finally spoke to someone dialling 9 and this person told me in French without any sense of anything being amiss that I needed to leave by the night exit. I found that later but it was only signed in French and not clear to me at all how that would be an exit. I also saw no means on how to safely deposit the hotel key as that also required the reception to be open which it still wasn't at 7.15. Not a customer centric hotel in my experience
Comment from Hotel Management
21 Jun 2018 by Jean-Luc, Hotel Management
Dear madam,
We fully regret that you had to experience the absence of the person in charge of the breakfast. The waiter did not inform us of her no-show. We tried to do our best to set up the breakfast as soon as possible to as we should have been opened earlier for the group waiting in the corridor.
Regarding safety we do have several safety exit, and all the devices to open the door in case of emergency.
Once again we regret the delay in setting up the breakfast for our guests as the waiter did not informed us of her no-show.
Best regards
The manager
by A verified traveler
Staying here was a big mistake
Posted 30 May 2018 on HotelsA smelly hotel that is longer overdue for decorating, updating and cleaning. Staff were unhelpful and grumpy (didn't see any problems with the place - were they responsible?). Too far from the town to walk in - they said it was about 15 mins..... not many walk that fast! Some of the other hotel clients did not seem to be what one might expect in a tourist hotel. Quite expensive compared to hotels we have stayed in and most definitely very, very poor value for money.
