Ratings based on 982 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Wonderful check in service! Comfy room.
Comment from Hotel Management
25 Nov 2024 by Guest Relation Management, Hotel Management
Hi Bridget,Thank you so much for your kind feedback! We’re delighted to hear that your check-in experience was wonderful and that you found your room to be comfortable. Our team works hard to ensure that every guest feels welcomed and settled right from the start, so it’s great to know that we made a positive impression. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.
by A verified traveler from Kansas City
Posted 12 Nov 2024
The front desk staff at late night check in was great! The beds were comfortable and the AC was cold. Everything else was less great.
Comment from Hotel Management
12 Nov 2024 by Guest Relation Management, Hotel Management
Hi Jana.Thank you for sharing your experience with us! We’re glad to hear that our front desk staff made a positive impression during your late-night check-in and that you enjoyed a comfortable bed and a cool room. It’s always our goal to ensure our guests have a pleasant and restful stay. We appreciate your honest feedback, as it helps us focus on areas for improvement. Please know we’re committed to enhancing our facilities and services to make your next stay even better. Thank you again for staying with us, and we hope to have the opportunity to provide you with a more well-rounded experience in the future!
by A verified traveler from Columbus
Posted 9 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Guest Relation Management, Hotel Management
Hi Thomas,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
by A verified traveler
Posted 22 Oct 2024
There was a corner stone that needs to be lowered so people don't trip over it. It almost took me down. It is located behind the pool.
Comment from Hotel Management
24 Oct 2024 by Guest Relations Specialist, Hotel Management
Hi Lisa,Thank you for bringing this safety concern to our attention. We are sorry to hear about your experience with the cornerstone behind the pool. Guest safety is our top priority, and we take such matters very seriously.We will ensure this rock is removed right away to prevent any accidents. Your feedback is invaluable in helping us maintain a safe environment for all our guests. Thank you once again for your input, and we hope to welcome you back soon for a more enjoyable stay!
by A verified traveler
Posted 22 Oct 2024
Clean and easy check in.
Comment from Hotel Management
23 Oct 2024 by Guest Relation Management, Hotel Management
Hi Robert,Thank you for your feedback! We're delighted to hear that you found our hotel clean and that the check-in process was easy for you. We strive to make our guests' experiences as seamless and enjoyable as possible. We appreciate your business and hope to have the pleasure of serving you again soon.
by A verified traveler
Posted 21 Oct 2024
The room was ok, but checking in was a nightmare, the clerk was lost and took nearly an hour to get my room due to lack of knowledge.
Comment from Hotel Management
24 Oct 2024 by Guest Relations Specialist, Hotel Management
Hi Roberto,Thank you for bringing this to our attention. It is unacceptable for our guests to face delays, especially when they are eager to settle into their rooms.We will address your concerns with our front desk staff to ensure they receive the necessary training and support to provide a smooth and efficient check-in experience for all our guests. We appreciate your understanding and hope to have the opportunity to provide you with a more pleasant experience in the future.
by A verified traveler
Posted 21 Oct 2024
5star
Comment from Hotel Management
22 Oct 2024 by Guest Relation Management, Hotel Management
Hi Charles,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Guest Relation Management, Hotel Management
Hi Lekeisha,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
by A verified traveler
Posted 9 Oct 2024
Overall pretty good
Comment from Hotel Management
10 Oct 2024 by Guest Relation Management, Hotel Management
Hi Dermarquis,Thank you for taking the time to share your feedback! We're pleased to hear that your overall experience was pretty good. Our team works hard to ensure that our guests have a comfortable and enjoyable stay, so it's rewarding to know we met your expectations. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
by A verified traveler
Posted 7 Oct 2024
The staff was very nice. The room was very clean. I would definitely stay here again and recommend this place.
Comment from Hotel Management
8 Oct 2024 by Guest Relation Management, Hotel Management
Hi Jennifer,Thank you for sharing your experience with us! We’re delighted to hear that you found our staff to be very nice and that your room was clean during your stay. Our team works hard to ensure every guest feels welcome and comfortable, so your kind words are greatly appreciated. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
