Ratings based on 989 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
The property was in an ok area. From our balcony, we could see graffiti on the building next to us. The room was nice & we really enjoyed our stay here, but the last 24 hours - they had a leak or something in the hallway & the area right outside our room smelled horrible like dead fish or something. Not sure what happened. All in all, we stayed 4 nights & we had a good time. The room was comfortable & was what we expected. Would recommend to anyone staying in this area, just note it’s not perfect.
by A verified traveler from Melbourne
Posted 25 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Kim Paterson, Hotel Management
Dear RoccoThanks for taking the time to complete this review.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Rydges Mackay SuitesRegardsKim Paterson - Sales & Marketing Manager
by A verified traveler from glenella
Posted 15 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Kim Paterson, Hotel Management
Dear MitchellThank you for taking the time to share your positive feedback. Your feedback is invaluable to us, and we greatly appreciate your support. We are glad to know that you had an great experience with us. We always strive to provide great service and satisfaction to our guests. We look forward to having you back with us!RegardsKim Paterson - Sales & Marketing Manager
by A verified traveler
Posted 5 Oct 2024 on Wotif
Comment from Hotel Management
8 Oct 2024 by Kim Paterson, Hotel Management
Dear KarlieThank you for taking the time to share your positive feedback. Your feedback is invaluable to us, and we greatly appreciate your support. We are glad to know that you had an amazing experience with us. We always strive to provide great service and satisfaction to our guests. We look forward to having you back with us!RegardsKim Paterson - Sales & Marketing Manager
by A verified traveler
Posted 29 Sep 2024
We were upgraded to a room with a disability shower which was not what I consider an upgrade to be.
Comment from Hotel Management
29 Sep 2024 by Kim Paterson, Hotel Management
Dear JodieThanks for taking the time to complete this review.The team did upgrade you to a much larger room with balcony, lounge and kitchenette. I am sorry they did not explain at the time, that the room had an accessible shower, thus giving you the option to stay with your booked room type.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experienceWe hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Rydges Mackay SuitesRegardsKim Paterson - Sales & Marketing Manager
by A verified traveler
Posted 19 Sep 2024 on Wotif
Great location staff were fantastic definitely stay again
Comment from Hotel Management
20 Sep 2024 by Kim Paterson, Hotel Management
Hi AnnemareeThank you so much for taking the time to post a review. We are so happy to hear that you had a great experience with us, and that our friendly staff were a particular highlight. We work hard to deliver great service to our guests, so your review is truly rewarding to hear. Please don't be a stranger, looking forward to having you again at Rydges Mackay Suites.Thanks again!Kim Paterson - Sales & Marketing Manager
by A verified traveler
Great room
Posted 16 Sep 2024 on HotelsGreat location close to pubs and clubs. Excellent room. Great breakfast too! Will Donnelly stay there again next time I'm in Mackay
Comment from Hotel Management
16 Sep 2024 by Kim Paterson, Hotel Management
Dear BartonThank you for taking the time to share your positive feedback. Your feedback is invaluable to us, and we greatly appreciate your support. We are glad to know that you had an amazing experience with us. We always strive to provide great service and satisfaction to our guests. We look forward to having you back with us!RegardsKim Paterson - Sales & Marketing Manager
by A verified traveler
Posted 7 Sep 2024 on Wotif
Great location
Comment from Hotel Management
9 Sep 2024 by Kim Paterson, Hotel Management
Dear JulianThank you for taking the time to share your positive feedback. Your feedback is invaluable to us, and we greatly appreciate your support. We are glad to know that you had an amazing experience with us. We always strive to provide great service and satisfaction to our guests. We look forward to having you back with us!RegardsKim Paterson - Sales & Marketing Manager
by A verified traveler
Posted 24 Aug 2024
Rydges was great
Breakfast meal at Moss on wood wasn’t nice.
Staff were very unhelpful and meal order took over 1 hour.
Walked out as we where over waiting.
Comment from Hotel Management
25 Aug 2024 by Kim Paterson, Hotel Management
Dear AaronThank you for taking the time to tell us about your experience at Rydges Mackay Suites and Moss on Wood.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to improve the guest experience.We are glad to hear you enjoyed our hotel. We are sorry the breakfast experience was not as expected.This is not typical of our restaurant, and we are always looking for ways to improve our customer experience. We appreciate the feedback, and I have reviewed it with our team to foster improvements.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Rydges Mackay SuitesRegardsKim Paterson - Sales & Marketing Manager
by A verified traveler
Posted 16 Aug 2024 on Hotels
Comment from Hotel Management
18 Aug 2024 by Kim Paterson, Hotel Management
Dear KarenThank you so much for taking the time to post a review. We are so happy to hear that you had a great experience with us. We work hard to deliver great service to our guests, so your review is truly rewarding to hear. Please don't be a stranger, looking forward to having you again at Rydges Mackay SuitesThanks again!Kim Paterson - Sales & Marketing Manager
