Ratings based on 418 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Oct 2024
It's in a great location and so easy to walk to the shops and restaurants. The property was nice and clean.
Comment from Hotel Management
1 Oct 2024 by Nicky & The Riviera Team, Hotel Management
Thank you for your review, we look forward to seeing you again soon.
by A verified traveler
Posted 23 Sep 2024
Clean and spacious
Comment from Hotel Management
1 Oct 2024 by Nicky & The Riviera Team, Hotel Management
We are glad you enjoyed your stay with us.
by A verified traveler
Comfy stay. Nice restaurants close by.
Posted 28 Jul 2024 on HotelsCommunication via email fine. Communication via phone confusing and annoying. Stating we needed to pay? Then stated needed credit card for bond. Couldn’t find purse tried to ring numerous times gave up arrived before reception closed. Receptionist lovely. Easy check in. Room comfortable had all we needed. Rooftop area an added bonus for view. Check out smooth. Then another phone call stating couldn’t find keys same lady as day before
Comment from Hotel Management
31 Jul 2024 by Nicky & The Riviera Team, Hotel Management
Hi Joanne, Thank you for your review. We do call when a guest may be arriving late as we require the credit card details to process the security bond as when booking via an agent we often do not receive your details.
by A verified traveler
Will not stay again.
Posted 15 Jul 2024 on HotelsBooked a balcony room but was told i couldn't use c the balcony due to loose tiles. Doors were cable tied together but i did manage to open bedfoom door for some fresh air.
Carpets dirty and disgusting.
Mould on bedside lamp shades and blinds.
General lack of care and maintenance.
Comment from Hotel Management
15 Jul 2024 by Nicky & The Riviera Team, Hotel Management
Dear Michael, We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. We would like to offer you a 25% discount off a night's stay when booking direct with us. Thank you for your valuable feedback, it will help us make changes for the better.
by A verified traveler
Posted 2 Jun 2024 on Wotif
Paying for parking in Mackay. Just milking people
Comment from Hotel Management
3 Jun 2024 by Nicky & The Riviera Team, Hotel Management
Hi Dwayne, thanks for your review, we only charge 5.00 per night for onsite secured parking in the busy city of Mackay.
by A verified traveler
Posted 10 May 2024 on Wotif
Comment from Hotel Management
3 Jun 2024 by Nicky & The Riviera Team, Hotel Management
Thanks James we're glad you enjoyed your stay.
by A verified traveler
Riviera is the Best
Posted 27 Apr 2024 on HotelsThe best place to stay in Mackay
Comment from Hotel Management
29 Apr 2024 by Nicky & The Team at Riviera Mackay, Hotel Management
Always happy to see you Allan. We look forward to seeing you again soon.
by A verified traveler
Posted 14 Apr 2024 on Wotif
I didn’t think to choose non smoking because I didn’t think any shared accommodation allowed it anymore. The floors were sticky, it wreaked, there was tar on almost every surface. It was a bit more run down than it looked on pics. Some of the kitchen utensils were old and scratched up. The service was friendly though and the building easy to access.
Comment from Hotel Management
15 Apr 2024 by The Riviera Team, Hotel Management
Thank you David for your comments, I will forward to our housekeeping team. We are reviewing the smoking policy within our premises.
by A verified traveler
Posted 11 Apr 2024 on Hotels
No daily servicing, cleanliness not to the standard expected for the review - bathrooms were very dirty / mouldy. Given the review we expected the facility to be in better condiction, walls had alot of damage, rooftop floor was not open, receptoin only manned Mon-Fri during work hours.
Comment from Hotel Management
11 Apr 2024 by Nicky & The Riviera Team, Hotel Management
Thank you Justin, To keep inline with Sustainability practices we service the self-contained apartments every 3rd weekday & your room was serviced on the Friday during your stay. We close the rooftop off in wet weather for guest safety. As our reception is open weekdays 9am to 5.30pm we also have an after hours service for late checkins. We hope to be back open on weekdays when more staff become available.
by A verified traveler
Posted 18 Mar 2024
Nice property with gated parking. The thing I felt uncomfortable with, was check in. There was no one there and i had to give out my visa number over a speaker and hope nobody else was listening.
Comment from Hotel Management
19 Mar 2024 by The Riviera Team, Hotel Management
Hi Robert, We had sent several messages to the phone provided as we tried to arrange payment & bond prior to the arrival time. We would have then been able to send you the late arrival instructions. We hope you enjoyed your weekend in Mackay.
