Ratings based on 493 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Sep 2024
by A verified traveler
Posted 19 Aug 2024 on Wotif
Nice quiet rooms, helpful receptionist and could walk to everything we needed
Comment from Hotel Management
3 Sep 2024 by Oaks Mackay, Hotel Management
Dear Tim,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind Regards,Oaks Mackay
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by Oaks Mackay, Hotel Management
Dear Cassarndra,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind Regards,Oaks Mackay
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Oaks Mackay, Hotel Management
We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind Regards,Oaks Mackay
by A verified traveler
Posted 5 Aug 2024 on Wotif
Great staff that are willing to help as needed. The facility is in need of an overhaul but the location is great, easy walk to either Canelands shopping centre or MacKay CBD. The secure parking was great. We would definitely stay in the location again with three other hotels to compare prices with, River Oaks is worth a look if staying in MacKay.
Comment from Hotel Management
13 Aug 2024 by Oaks Mackay, Hotel Management
Dear Malcolm,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met most of your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind Regards,Oaks Mackay
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Oaks Mackay, Hotel Management
Dear Benjamin,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind Regards,Oaks Mackay
by A verified traveler
Posted 28 Jul 2024 on Wotif
Breakfast included was amazing at cafe
Comment from Hotel Management
13 Aug 2024 by Oaks Mackay, Hotel Management
Dear Beverley,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met most of your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind Regards,Oaks Mackay
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Oaks Mackay, Hotel Management
Dear Simon,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met most of your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind Regards,Oaks Mackay
by A verified traveler
Posted 26 Jul 2024 on Wotif
Comment from Hotel Management
13 Aug 2024 by Oaks Mackay, Hotel Management
Dear Scott,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Kind Regards,Oaks Mackay
by A verified traveler
Posted 22 Jul 2024
Decent parking, ice and close to shopping and very accommodating to a late check in.
Comment from Hotel Management
13 Aug 2024 by Oaks Mackay, Hotel Management
Dear Emma,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind Regards,Oaks Mackay
