Ratings based on 881 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
This is the second time i have stayed at this motel and have not beable to fault.. Staff are always friendly and great to deal with.. The facilities are always clean and tidy.. the rooms and the beds are amazing
by A verified traveler
Posted 27 Sep 2024
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by A verified traveler
Posted 24 Sep 2024
An excellent place to stay. Clean and safe, great parking, beautiful pool area and a place to enjoy a meal. Easy walking distance to MECC and Canelands shopping centre.
by A verified traveler
Posted 22 Sep 2024
by A verified traveler
Posted 13 Sep 2024
Great location and friendly helpful staff. Rooms were very clean and had everything we needed.
by A verified traveler
Posted 29 Aug 2024
by A verified traveler
Posted 26 Aug 2024
Comment from Hotel Management
27 Aug 2024 by MRM Management, Hotel Management
The biggest compliment we can receive is a perfect 5/5 rating. Thank you. We're glad you had a great experience and look forward to your next stay with us.
by A verified traveler
Posted 19 Aug 2024 on Wotif
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Comment from Hotel Management
20 Aug 2024 by MRM Management, Hotel Management
Thank you for your brilliant rating. We're glad you enjoyed your stay and look forward to seeing you on your next visit to Mackay.
by A verified traveler
Posted 13 Aug 2024
The property is clean and basic, the location isn’t exactly the best, no walking distance to anything apart from a supermarket but I wouldn’t advise walking around there at night, although the room was clean there was an industrial smell of bleach used to clean the bathroom and the entire room reeked of it which wasn’t very pleasant.
Comment from Hotel Management
15 Aug 2024 by MRM Management, Hotel Management
Thank you for taking the time to post a review. Sorry to hear your stay was not ideal. We had a new housekeeper who was a bit obsessive with the bleach. This has been addressed and should not happen again. Thank you for bringing this to our attention. Location is everything, we are close to quite a few locations other guest frequent - Sports fields, hospital, airport and The Shamrock. Hopefully we will see you again and earn a 5/5.
by A verified traveler
Posted 13 Aug 2024 on Wotif
Lovely place to stay. Vey friendly staff. Nice restaurant. Excellent location.
Comment from Hotel Management
15 Aug 2024 by MRM Management, Hotel Management
Thank you for your brilliant 5/5 review. We appreciate you taking the time to rate your experience here. We all enjoy providing friendly service and having a great facility makes it easy. We hope to see you again.
